Open To Work
America Valencia
Greensboro,NC
Work Preference
Summary
Detail-oriented front office receptionist with expertise in insurance claims processing and appointment scheduling. Proven ability to enhance customer satisfaction through effective communication and conflict resolution.
Overview
2
2
Languages
21
21
years of professional experience
Work History
Front Office Receptionist
Dentistry For Kids
Greensboro, NC
11.2005 - Current
- Managed appointment scheduling using electronic health record systems.
- Answered office phone and emails to schedule appointments, answer questions and document information.
- Greeted patients warmly and directed them to appropriate services.
- Coordinated communication between patients and dental staff effectively.
- Handled patient inquiries and resolved issues promptly.
- Provided excellent customer service by responding promptly to inquiries and requests from clients, customers in person or via telephone, email.
- Greeted visitors and verified reasons for visit and appointment information.
- Greeted customers and visitors in a professional manner.
- Determined needs of visitors and provided information or solutions.
- Maintained a clean, organized reception area to enhance patient experience.
- Verified patient information and updated records accurately.
- Processed insurance claims and managed billing inquiries efficiently.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Ensured that front desk area was well organized at all times.
- Scheduled appointments for clients and recorded all client data into the system.
- Resolved customer complaints in a timely fashion while adhering to company policies and regulations.
- Assisted in training new reception staff on office procedures and systems.
- Answered phone calls, transferred calls, took messages, and provided information to callers.
- Conducted transactions, confirming patient information, and processing according to standard protocol.
- Managed incoming and outgoing mail, including sorting, distributing, and maintaining records of correspondence.
- Entered new client data into database systems accurately.
- Maintained confidentiality of customer information at all times.
- Communicated with outside offices to obtain records and transfer files for needs.
- Updated employee contact list regularly.
- Maintained important files, running reports, and delivering updates on occupancy and revenue.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Directed clients and guests to correct departments, rooms, and staff members.
- Reviewed safety and sanitation processes and enforced rules to promote security.
- Verified accuracy of billing statements prior to sending them out to customers.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Responsible for opening and closing the office on time each day.
- Signed for packages, recorded deliveries, and distributed to personnel.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
- Organized and maintained company calendar for timely event management. and scheduled events.
Education
GED -
Guilford Technical Community College
Greensboro, NC06-1998
Skills
- Appointment scheduling
- Data entry
- Billing management
- Health records management
- Data accuracy
- Document management
- Front office organization
- Office administration
- Inventory management
- Supplies ordering
- Mail sorting
- Mail receipt management
- Cash handling
- Multi-line telephone systems
- Multi-line management
- Scheduling
- Customer service
- Communication management
- Conflict management
- Problem solving
- Time optimization
- Work prioritization
- Attention to detail
- Relationship management
- Staff training
- Professional demeanor
- Confidentiality
- Listening skills
- Organizational skills
- Administrative skills
- Telephone skills
- Security
- Distribution management
- File organization
- Data entry
- Supplies ordering
- Mail sorting
- Mail receipt management
Languages
English
Professional
Spanish
Professional
Timeline
Front Office Receptionist
Dentistry For Kids
11.2005 - Current
GED -
Guilford Technical Community College