Americo Alvarado
MCALLEN
Summary
Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace.
Overview
9
9
years of professional experience
2
2
Languages
Work History
ASSISTANT MANAGER
AMAX AUTO INSURANCE
08.2019 - Current
- Answer phone calls and process payments while producing quotes for car insurance.
- Simplified operational workflows, enhancing efficiency and reducing processing time for insurance applications.
- Experience in training new staff , fostering skill development and improving team performance in customer service.
- Maintaining a clean, safe, and organized store environment to enhance the customer experience.
SERVER
KIKIS
03.2017 - 04.2019
- Took orders and served customers to enhance dining experience.
- Maintained a clean eating area to ensure customer satisfaction.
- Bussed tables and prepared drinks and salsas to support timely service.
- Delivered exceptional customer service in fast-paced dining environment.
- Managed multiple tables efficiently, ensuring timely order taking and food delivery.
- Trained new staff on menu knowledge and service protocols to enhance team performance.
Education
HIGH SCHOOL DIPLOMA -
JAMES PACE ECHS
Brownsville, TX06-2019
Skills
- Sales experience
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
LANGUAGES
ENGLISH
Native or Bilingual
Spanish
Native or Bilingual
Timeline
ASSISTANT MANAGER
AMAX AUTO INSURANCE
08.2019 - Current
SERVER
KIKIS
03.2017 - 04.2019
HIGH SCHOOL DIPLOMA -
JAMES PACE ECHS