Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Napoleon Choto

Clayton,NC

Summary

To obtain a challenging sales position where I can utilize my extensive skills and retail experiences while gaining an opportunity for growth.

Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.

Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes.

Customer-focused professional with successful Number-year career in Industry sector. Dynamic successful applying Skill and Skill in busy business environment.

Adept individual with more than Number years working as Manager for $Number revenue-generating business. Determined and experienced in mentoring and challenging team members to meet and exceed company goals.

Innovative and goal-oriented Management professional committed to Area of expertise. Dedicated team player skilled at mediation and conflict resolution. Drives company growth through Action.

Proficient Job Title delivering encouragement and feedback to help employees be successful. Energetic professional with great poise. Well-trained in Skill.

Dedicated Industry professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Assistant Manager

Verizon Wireless Communication Store Cary Crossroads Plaza
Cary, NC

Assistant Manager

Verizon Wireless Communication Store 1202B N Berkeley
Goldsboro, NC

Sale Supervisor

7001 Sunrise Highway
Holbrook, NY

Sale Supervisor

Verizon Wireless, Circuit City1675 B Sunrise Highway
Bayshore, NY
  • Provide customers with high wireless service & train team to do the same

Bilingual Medical Collector

Winner
01.2011

President

FedEx Ground Route
12.2012 - Current
  • Provide pick-up Delivery packages in the area contracted for
  • While up holding FedEx reputation.

Retail Sales Associate

T-Mobile
Cary, NC
11.2009 - 09.2012
  • Build confidence with customers by making the store experience interactive Keep abreast of the rapidly evolving T-Mobile technology.

Absolute Collection Service
Raleigh, NC
03.2009 - 11.2009
  • Responsibilities include contacting debtors by phone to collect payment in full, negotiating reasonable payment plans for recovery of the debt
  • Certified - Fair Debt Collections Practices Act, Customer Service tutorial and HIPAA
  • Cold calling a day 130 calls.

Wireless Consultant

Alltel Wireless
, NC
07.2008 - 01.2009
  • Responsibilities include assisting new and existing customers in the selection with purchase wireless services
  • B2B call for small biz colds calling.

Store Manager

AT&T Mobility
, NC
09.2007 - 04.2008
  • In charge of retail location to produces revenue and maintain customer base for the company growth
  • Coaching Sale Rep
  • B2B call for small biz colds calling.

Store Manager

Verizon Wireless Communication Store
, NC
10.2004 - 09.2007

Verizon Wireless Communication Store
Holbrook, NY
08.2004 - 10.2004

Store Sale Manager

OMNI Fitness Equipment
Merrick, NY
08.2004 - 10.2004
  • Following opening and closing procedures of the facility; Maintaining and recording all fitness equipment inventory; Handling store correspondence; Resolving store issues and maintaining professional level of customer service
  • Call for b-back.

Store Sale Manager

Wilsons Leather, Roosevelt Field Mall
Garden City, NY
06.2000 - 09.2003
  • Producing weekly work week schedules; Maintaining daily paper work and sending/ receiving of correspondence; Computer data entry; Problem solving and resolution of conflicts in regards to customer service and sales issues; Scouting good Candidates for Interviews; Implementing sales promotions; Training of new employees; Disciplining and firing of associate

Education

Bachelor of Science - Health Administration in Health Administration

University of Phoenix

Associate of Arts - Foundations of Business

University of Phoenix
2011

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Bloomfield College Institute for Technology and Professional Studies
2007

Computer Networking

Penaranda Institute of Dental Technology Inc
2004

Business Administration

BRIARCLIFFE COLLEGE
2002

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Nassau Community College
2001

Skills

  • Leadership Experience
  • Sales Experience
  • Project Management
  • Customer Service
  • Negotiation
  • Teaching
  • Schedule Management
  • B2B Sales
  • Microsoft Office
  • Operations Management
  • Sales
  • Medical Collection
  • Budgeting
  • Business Development
  • Cold Calling
  • Certifications and Licenses
  • Driver's license
  • Additional Information
  • Microsoft Outlook
  • Microsoft Word Corel
  • Word Perfect
  • Microsoft Works
  • Microsoft Excel
  • Excellent Communication Skills
  • Computer/Internet Savvy
  • Technical Proficiency
  • Managing Multiple Priorities
  • Project Proposals
  • Sales Monitoring
  • Product and Service Knowledge
  • Employee Coaching and Motivation
  • Recruiting and Interviewing
  • Scheduling and Coordinating
  • Managing Operations and Efficiency
  • Statistical Data Gathering
  • Executive Calendars
  • Shrinkage Prevention
  • Directing Team Members
  • Performance Tracking and Evaluations
  • Administration and Reporting
  • Vendor Performance Monitoring
  • Payroll Preparation
  • Rent Collection
  • Maximizing Profitability
  • Vendor Negotiations
  • Promotional Campaigns
  • Orientating and Training
  • Retail Knowledge
  • Supplier Audits
  • Effective Selling Techniques
  • Data Collation
  • Accounts Payable and Accounts Receivable
  • Overseeing Employees

Certification

  • Area of certification Training - Timeframe

Languages

Spanish
Native or Bilingual

Timeline

President

FedEx Ground Route
12.2012 - Current

Bilingual Medical Collector

Winner
01.2011

Retail Sales Associate

T-Mobile
11.2009 - 09.2012

Absolute Collection Service
03.2009 - 11.2009

Wireless Consultant

Alltel Wireless
07.2008 - 01.2009

Store Manager

AT&T Mobility
09.2007 - 04.2008

Store Manager

Verizon Wireless Communication Store
10.2004 - 09.2007

Verizon Wireless Communication Store
08.2004 - 10.2004

Store Sale Manager

OMNI Fitness Equipment
08.2004 - 10.2004

Store Sale Manager

Wilsons Leather, Roosevelt Field Mall
06.2000 - 09.2003

Assistant Manager

Verizon Wireless Communication Store Cary Crossroads Plaza

Assistant Manager

Verizon Wireless Communication Store 1202B N Berkeley

Sale Supervisor

7001 Sunrise Highway

Sale Supervisor

Verizon Wireless, Circuit City1675 B Sunrise Highway

Bachelor of Science - Health Administration in Health Administration

University of Phoenix

Associate of Arts - Foundations of Business

University of Phoenix

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Bloomfield College Institute for Technology and Professional Studies

Computer Networking

Penaranda Institute of Dental Technology Inc

Business Administration

BRIARCLIFFE COLLEGE

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Nassau Community College
Napoleon Choto