Americo Machado
Elk Grove,CA
Summary
Versatile waiter with over 6 years of success providing superior dining experiences for guests. Skilled at explaining options, relaying orders to kitchen staff and tackling special requests. Consistently received customer satisfaction tips of 20% due to friendliness, speedy service and guest communication skills.
Overview
12
12
years of professional experience
Work History
Waiter
El Jardin Sonora
Sonora , CA
07.2019 - Current
- Monitored dining rooms for seating availability as well as service, safety and well-being of guests.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
Manager
El Jardin Twain Harte
Twain Harte, CA
05.2014 - Current
- Applied customer feedback to develop process improvements and support long-term business needs.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
Emergency Medical Technician
Chicken Ranch Casino
Jamestown , CA
05.2021 - 08.2021
- Collaborated with medical professionals to communicate patient needs with accuracy and speed using hospital and medical codes.
- Trained EMTs in basic life support skills, oxygen therapy, and wound care.
- Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
Barista
Revive Café
Tuolumne , CA
07.2016 - 11.2018
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
- Completed over successful daily cash audits to correctly balance drawers at end of each shift.
- Cleaned counters, machines, utensils and seating areas daily.
Education
Allied Health - Public Health
Columbia College
Sonora, CA07.2021
EMT National & Local Certification - Emergency Medical Technology
Emergency Medical Technician School
Sonora, Ca12.2019
General Education -
Summerville High School
Tuolumne, CA07.2019
Skills
- High-Volume Dining
- Cash handling
- Dining area maintenance
- Accurate money handling
- Guest relations
- Menu Memorization
- Upselling techniques
Timeline
Emergency Medical Technician
Chicken Ranch Casino
05.2021 - 08.2021
Waiter
El Jardin Sonora
07.2019 - Current
Barista
Revive Café
07.2016 - 11.2018
Manager
El Jardin Twain Harte
05.2014 - Current
Allied Health - Public Health
Columbia College
EMT National & Local Certification - Emergency Medical Technology
Emergency Medical Technician School
General Education -
Summerville High School