- Music
- Traveling
- Sports
Americo Monteiro
Brockton,MA
Summary
Experienced AV Engineer and IT professional with over a decade of expertise in planning, executing, and optimizing AV infrastructure for new office buildouts and hybrid workspaces. Proven track record in delivering scalable AV environments, integrating modern collaboration systems, and aligning deployments with business requirements. Skilled in vendor management, cross-functional coordination, and delivering seamless technical experiences in fast-paced, high-growth organizations.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Senior Collaboration Engineer
Hubspot
10.2016 - Current
- Directed AV strategy and execution for office buildouts at global sites, collaborating with cross-functional teams to deliver consistent AV user experiences.
- Deployed 300+ Zoom Rooms with standardized AV infrastructure, documentation, and room configuration types.
- Implemented real-time monitoring and alerting systems for proactive support of AV environments.
- Built AV playbooks and documentation to streamline onboarding, maintenance, and issue resolution.
- Rolled out a global desk-booking solution to enhance hybrid work flexibility and workspace efficiency.
- Supported executive events, all-hands meetings, and high-profile presentations with end-to-end AV coordination.
- Provided input to team lead regarding areas for process and procedural improvement.
IT Support Engineer
Sonos
07.2012 - 10.2016
- Contributed to IT/AV support during office expansions and renovations, ensuring technical readiness.
- Maintained user account management, access control, and endpoint security for distributed teams.
- Collaborated with engineering and business units to deliver IT/AV infrastructure aligned with evolving needs.
- Authored process documentation and user guides to improve internal support workflows.
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
- Managed high levels of call flow and responded to technical support needs.
Education
Bachelor of Science - Information Technology - Systems Architecture
University of Massachusetts
Boston, MA05.2016
Infantryman
United States Army and Massachusetts Army National Guard
Columbus, GA03.2006
Skills
- Proficient in AV system integration and design
- AV system maintenance and support
- AV technology implementation for workspaces
- Vendor management
- Networked audio-visual systems
- Event production management
- Stakeholder engagement skills
Hobbies and Interests
Listening to music, Brazilian Jiu-Jitsu, Traveling, Sports
Certification
- Cisco CCNA
- CompTIA Security+
Interests
Timeline
Senior Collaboration Engineer
Hubspot
10.2016 - Current
IT Support Engineer
Sonos
07.2012 - 10.2016
Infantryman
United States Army and Massachusetts Army National Guard
Bachelor of Science - Information Technology - Systems Architecture
University of Massachusetts
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