Uriah Erter
Mansfield,TX
Summary
Adaptable Collaboration Engineer who maintains a proactive approach to the constantly-changing world of communications. Experienced in design development and testing of on-premise, cloud-based, and hybrid solutions.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Senior Collaboration Engineer
GDT
Dallas, TX
07.2021 - Current
- Responsibilities include learning, understanding, and implementing the technical requirements of Collaboration projects, which include VoIP, video, presence, customer contact and collaborative applications
- As a Senior engineer, I train and mentor associate collaboration engineers to understand project process, lifecycle and documentation
- Managed conceptual design projects while providing task management and technical contributions to multidisciplinary teams.
- Kept projects on schedule and within budget while serving as project leader.
Consulting Engineer, Collaboration
Presidio Networked Solutions
Irving, TX
04.2016 - 07.2021
- Participated in teams to design, build and transform enterprise digital workplace experiences.
- Understood strategic direction set by management related to team goals.
- Adapted to existing methods and procedures to create alternative solutions.
- Remained updated on new and emerging market offerings.
- Applied methodology, reusable assets and previous work experience to deliver high-quality work.
Collaboration Engineer
Softchoice
Dallas, TX
01.2015 - 04.2016
- Responsibilities include learning, understanding, and implementing the technical requirements of Collaboration projects, which include VoIP, video, presence, customer contact and collaborative applications
- I work with the Collaboration Team Leads to understand project process, Lifecycle and documentation
- I am expected to strive to precise execution of the process and documentation and to participate in the improvement thereof
Collaboration Engineer
Presidio Networked Solutions
Norcross, GA
03.2013 - 12.2015
- Responsibilities include learning, understanding, and implementing the technical requirements of Collaboration projects, which include VoIP, video, presence, customer contact and collaborative applications
- I work with the Collaboration Team Leads to understand project process, Lifecycle and documentation
- I am expected to strive to precise execution of the process and documentation and to participate in the improvement thereof
Sr. Network Engineer-Collaboration
Rent-A-Center, Inc
Plano, TX
07.2012 - 03.2013
- Oversaw company's entire network and related policies covering use, maintenance and infrastructure.
- Established and monitored key performance metrics to verify consistent compliance with important networking standards.
- Primarily responsible for designing, building and configuring, testing, and migrating the Cisco Unified Communications, Unity Connection, Jabber, and Contact Center Express Voice over IP Infrastructure
- Recommended network security standards and upgrades to management.
- Configured, tested and maintained LAN/WAN components and connections.
- Monitored network activities to quickly detect and resolve operational and security issues.
- Managed purchasing and installation of networking equipment such as core routers and switches.
- Employed strong team management and task prioritization skills to streamline project turnaround times and meet tight deadlines.
- Led planning and technical design activities for routine operations and special projects.
- Built and improved network documentation and training procedures to lead successful team completing high-quality work.
Senior Voice Engineer
PrimeLending
Plano, TX
12.2009 - 07.2012
- Primarily responsible for designing, implementing, and supporting Cisco Unified Communications and Unity Connection servers for total Voice over IP Infrastructure
- Installed and maintained systems and analyzed users' needs.
- Accurately documented user support activities, such as system problems, corrective actions, resolution status and completed equipment installations.
- Accurately read, understood and carried out written instructions.
- Followed standards and procedures to maintain safe work environment.
- Worked with users to diagnose and resolve network and device problems and implemented established technical or procedural solutions.
- Consulted with clients to identify business and technical requirements for proposed system modifications and technology purchases.
Network Engineer
Digital Realty Trust
10.2008 - 10.2009
- Designed, implemented, and supported Cisco IP networks
- Responsibilities also included implementation and support for ShoreTel Unified communications
- Managed the ShoreTel voice infrastructure across multiple continents
- Configured, installed, and maintained Cisco Routers: 25xx, 26xx, 28xx, 36xx, 37xx, 38xx
- Configured, installed, and maintained Cisco Catalyst Switches: 19xx, 2900XL, 2950, 3500XL, 35xx, 45xx, 65xx
- Routing Technologies and Protocols include RIP, RIPv2, IGRP, EIGRP, OSPF, and BGP
- Setup Switching Technologies, VLANs, Private VLANs, RSFC/RSM/MSFC Routing between VLANs, ISL/802.1Q trunking, L2 Tunneling, Etherchannel, Spanning Tree, Multiple Spanning Tree, Rapid Spanning Tree, and Catalyst IOS Redundancy
- Microsoft Windows Server 2003, 2008, 2008 R2, Windows XP, Vista, and Windows 7
- Windows Active Directory Domain, GPO, DNS, and DHCP.
Global Escalation Support Engineer
Microsoft
03.2008 - 10.2008
- Provided senior level support for mission critical customer environments
- Provided support for the installation, configuration, and maintenance of Microsoft Platforms products
- Provided diagnosis and recovery of machines experiencing BSODs and other crashes
- Provide support for the release of Windows Vista Service Pack 1 and Windows XP Service Pack 3.
Support Engineer
EchoStar Satellite LLC
06.2005 - 05.2007
- Provided remote support for field engineers and sales personnel as well as for local networks and branch offices
- Implemented and maintained remote branch infrastructure and performed the following:
- WAN Solutions; configuration of routers for Internet connectivity using T1, DSL, and ISDN
- Setup and configure Riverbed WAN optimization appliance, Cisco Catalyst 3560, Window Server, Windows XP desktops, and Cisco 7940/42 IP Phones
- Managed Windows Servers and domain controllers
- Managed Cisco CallManager/CallManager Express 4.X and Unity/Unity Express 4.X.
Skills
- All Cisco Collaboration Technologies
- Microsoft Teams
- Third Party applications for Collaboration
- Team Meetings
- Customer Relationship Management
- Technical Solutions
- Network Performance
- Systems Design Support
- Engineer Mentoring
- Monitoring Tools
- Team Member Development
- Engineering Standards
Certification
- Cisco Certified Network Professional-Collaboration
- Cisco Certified Network Professional-Enterprise
*CSCO11441878 Valid through September 2024
Hobbies
Actively learning Python and network automation.
Timeline
Senior Collaboration Engineer
GDT
07.2021 - Current
Consulting Engineer, Collaboration
Presidio Networked Solutions
04.2016 - 07.2021
Collaboration Engineer
Softchoice
01.2015 - 04.2016
Collaboration Engineer
Presidio Networked Solutions
03.2013 - 12.2015
Sr. Network Engineer-Collaboration
Rent-A-Center, Inc
07.2012 - 03.2013
Senior Voice Engineer
PrimeLending
12.2009 - 07.2012
Network Engineer
Digital Realty Trust
10.2008 - 10.2009
Global Escalation Support Engineer
Microsoft
03.2008 - 10.2008
Support Engineer
EchoStar Satellite LLC
06.2005 - 05.2007
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