Amerie Flores
Buckeye,AZ
Summary
Dynamic and dedicated professional with extensive experience at Texas Roadhouse, excelling in customer service and multitasking. Proven ability to train and mentor staff, fostering a positive team environment. Highly reliable with a strong focus on enhancing guest satisfaction and maintaining high standards of service in fast-paced settings.
Overview
6
6
years of professional experience
Work History
Bartender
Texas Roadhouse
Goodyear, AZ
10.2025 - Current
- Mixed cocktails and beverages according to established recipes and customer preferences.
- Provided exceptional customer service, enhancing overall dining experience and guest satisfaction.
- Maintained cleanliness and organization of bar area, ensuring compliance with health regulations.
- Managed inventory levels, restocking supplies as needed to prevent shortages during peak hours.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Server Trainer
Texas Roadhouse
Goodyear, AZ
12.2024 - Current
- Trained new servers on menu items and service standards to enhance customer experience.
- Developed training materials and resources for onboarding processes to improve efficiency.
- Conducted regular training sessions to ensure consistent adherence to Texas Roadhouse protocols.
- Assessed server performance and provided constructive feedback for skill development.
- Fostered a positive team environment through mentorship and support for new staff members.
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
Server
Texas Roadhouse
Goodyear, AZ
08.2022 - Current
- Provided exceptional customer service in fast-paced dining environment.
- Accurately took and processed customer orders using point-of-sale system.
- Assisted in training new staff on menu items and service protocols.
- Collaborated with kitchen staff to ensure timely food delivery and guest satisfaction.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Togo Host
Texas Roadhouse
Goodyear, AZ
07.2020 - Current
- Assisted servers with menu explanations, ensuring clarity for customer orders.
- Coordinated with kitchen staff to facilitate timely food preparation and delivery.
- Trained new hosts on procedures, promoting consistency in guest interactions.
- Took to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Collaborated with kitchen staff to communicate dietary restrictions or special requests from customers, ensuring accurate meal preparation.
Host
Texas Roadhouse
Goodyear, AZ
07.2020 - Current
- Greeted and seated guests, ensuring a welcoming atmosphere.
- Managed waitlist and communicated estimated wait times to patrons.
- Coordinated with servers and kitchen staff for efficient table turnover.
- Assisted in training new hosts on company policies and procedures.
- Handled customer inquiries and resolved issues to enhance satisfaction.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
Barista
Better Buzz Coffee
Surprise, AZ
01.2026 - 05.2026
- Crafted high-quality espresso beverages with precision and attention to detail.
- Provided exceptional customer service, ensuring a welcoming atmosphere for patrons.
- Streamlined inventory management processes to minimize waste and enhance efficiency.
- Developed seasonal beverage menu items based on customer feedback and trends.
Education
High School Diploma -
Millennium High School
Goodyear, AZSkills
- Performed multiple tasks efficiently to enhance customer support
- Assisted customers with inquiries, ensuring satisfaction and prompt service
- Demonstrated reliability by consistently meeting attendance and performance standards
- Contributed positively to team dynamics through collaboration and support
- Exhibited patience while addressing customer concerns in high-pressure scenarios
- Engaged with customers in a friendly manner to foster a welcoming atmosphere
- Resolved conflicts with difficult customers using effective communication techniques
- Memorized menu items to provide accurate information to customers
- Maintained a professional appearance to represent the organization favorably
Timeline
Barista
Better Buzz Coffee
01.2026 - 05.2026
Bartender
Texas Roadhouse
10.2025 - Current
Server Trainer
Texas Roadhouse
12.2024 - Current
Server
Texas Roadhouse
08.2022 - Current
Togo Host
Texas Roadhouse
07.2020 - Current
Host
Texas Roadhouse
07.2020 - Current
High School Diploma -
Millennium High School