Amerie Goggleye
Cass Lake,MN
Summary
Experienced with coordinating billing operations and invoice management to ensure timely payments. Utilizes financial software to streamline processes and resolve discrepancies. Track record of maintaining accurate records and fostering strong client relationships.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Procurement and Billing Coordinator
Leech Lake Band of Ojibwe
04.2024 - Current
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Established clear communication channels between departments to promote seamless coordination in all aspects of the billing process.
- Entered details into accounts and tracked payments.
- Optimized billing processes by implementing efficient invoicing and payment tracking systems.
Marketing Call Center Representative
Leech Lake Gaming
07.2021 - 09.2023
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Personal Care Assistant
Access North
09.2019 - 06.2021
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
- Built strong relationships with clients to deliver emotional support and companionship.
Education
Bachelor of Arts - Psychology
Bemidji State University
Bemidji, MN01-2027
Associate of Arts - Liberal Arts
Leech Lake Tribal College
Cass Lake05-2023
Skills
- Deadline oriented
- File management
- Data entry proficiency
- Accuracy and precision
- Customer service
- Problem-solving
Certification
- First Aid Certification
- CPR Certification
Timeline
Procurement and Billing Coordinator
Leech Lake Band of Ojibwe
04.2024 - Current
Marketing Call Center Representative
Leech Lake Gaming
07.2021 - 09.2023
Personal Care Assistant
Access North
09.2019 - 06.2021
- First Aid Certification
- CPR Certification
Bachelor of Arts - Psychology
Bemidji State University
Associate of Arts - Liberal Arts
Leech Lake Tribal College
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