Amerie Rodriguez
Lewisville
Summary
Developed exceptional guest interaction and hospitality skills in dynamic environment. Effective communicator and problem-solver, adept at managing diverse clientele needs and ensuring satisfaction. Seeking to transition into new field, leveraging these transferable skills to drive positive outcomes.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Guest Experience Expert
Gaylord Texan Resort & Convention Center
09.2024 - Current
- Participated in daily briefings to align on service goals and enhance teamwork across departments.
- Enhanced guest satisfaction by addressing and resolving concerns promptly and professionally.
- Contributed to the development of promotional materials highlighting hotel features and amenities, attracting potential guests through targeted marketing efforts.
- Participated in regular team meetings to discuss best practices or address challenges encountered in the course of daily operations, fostering a strong sense of teamwork and collaboration.
Resident Assistant
The Pearl
11.2023 - 05.2024
- Provide exceptional personal care for residents.
- Assist with ADLs (Activities of Daily Living).
- Maintain cleanliness and order.
- Engage residents in activities and social interaction.
- Exhibit the company’s core values at all times.
- Maintain records of the residents day to day progress.
Education
Bachelor's Degree - Nursing
Texas Woman's University
Denton, TX01-2028
Diploma - undefined
Lewisville High School
Lewisville, Tx05.2023
Skills
- Great Communication skills
- Able to work in a collaborative team-based environment
- Great Interpersonal skills
- Patient Care Skills
- Capable of working in a high paced environment
- Able to adapt in stressful situations
- Capable of multitasking
- Data Entry- bound
Websites
Accomplishments
Star of the Month
star of the month
In recognition of outstanding performance, dedication, and a strong commitment to excellence, the Star of the Month for April.
Certification
- Issued 02/2024 Basic Life Support
- Issued 08/2023 Heartsaver Pediatric First Aid CPR AED, S.W. Healthsource-Lewisville, Texas
- Issued 08/2023 Food Handler Certification
Timeline
Guest Experience Expert
Gaylord Texan Resort & Convention Center
09.2024 - Current
Resident Assistant
The Pearl
11.2023 - 05.2024
Diploma - undefined
Lewisville High School
Bachelor's Degree - Nursing
Texas Woman's University