Summary
Overview
Education
Work History
Timeline
Skills
Generic

Ameril Fonza

DeSoto,TX

Summary

Experienced Home Health Aide and former Call Center Agent recognized for delivering compassionate care and exceptional customer service. Skilled in developing personalized care plans and resolving client issues swiftly, ensuring high levels of satisfaction and trust.

Overview

26
26
years of professional experience

Education

High School Diploma -

Bryan Adams High School
Dallas, TX
05-2002

Work History

Home Health Aide

Private Residence
04.2000 - 05.2026
  • Provided compassionate personal care, assisting clients with daily living activities and promoting independence.
  • Monitored client health status, documenting vital signs and changes in condition to ensure timely interventions.
  • Assisted clients with medication management, ensuring adherence to prescribed schedules and safety protocols.
  • Developed personalized care plans in collaboration with healthcare professionals to meet individual client needs.

Cashier Team Lead

Fallas Paredes
02.2018 - 04.2019
  • Supervised cashier team, ensuring efficient customer service and smooth transaction processes.
  • Trained new cashiers on operational procedures and company policies to enhance team performance.
  • Coordinated scheduling and workflow for cashier staff to optimize coverage during peak hours.
  • Resolved customer inquiries and complaints, maintaining high satisfaction levels through effective communication.
  • Implemented cash handling protocols, reducing discrepancies and improving overall accuracy in transactions.

Call Center Agent, Inbound Sales

Army Air Force Exchange Service
10.2018 - 01.2019
  • Assisted customers with product inquiries and purchase decisions, enhancing overall customer satisfaction.
  • Utilized CRM software to track sales interactions and manage customer accounts effectively.
  • Demonstrated strong communication skills to resolve customer issues promptly and efficiently.
  • Provided training to new team members on inbound sales techniques and customer service protocols.

Timeline

Call Center Agent, Inbound Sales

Army Air Force Exchange Service
10.2018 - 01.2019

Cashier Team Lead

Fallas Paredes
02.2018 - 04.2019

Home Health Aide

Private Residence
04.2000 - 05.2026

High School Diploma -

Bryan Adams High School

Skills

Delivers positive experience through high-quality customer care Highly motivated individual with the ability to create a positive and enthusiastic work environment while encouraging individual growth and development for everybody

Ameril Fonza