Amerintha DuPree-Singleton
Manning,SC
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Calm, compassionate and kind professional with in-depth knowledge of multi-line telephone systems and basic office equipment. Skillful in handling high-tension, emergency situations while accurately relaying information.
Overview
7
7
years of professional experience
1
1
Certification
Work History
911 Telecommunicator
Goose Creek Police Department
02.2021 - Current
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Read system maps and caller information, and documented details in system.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
- Proved successful working within tight deadlines and fast-paced environment.
911 Telecommunicator
Williamsburg County E911
04.2019 - 11.2022
- Read system maps and caller information, and documented details in system.
- Routed calls to police, fire, and ambulance service to meet individual call needs.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Provided on-the-job training and coaching to develop new dispatchers.
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests
911 Telecommunicator
Clarendon County Emergency Management
03.2018 - 04.2019
- Routed calls to police, fire, and ambulance service to meet individual call needs.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Provided on-the-job training and coaching to develop new dispatchers.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
Customer Service Representative
Verizon Wireless
06.2016 - 03.2018
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Detailed payment options and explained price, receipt and billing details to customers.
- Addressed customer account discrepancies and concerns.
- Educated customers about billing, payment processing and support policies and procedures.
- Met customer call guidelines for service levels, handle time and productivity.
Education
No Degree - Emergency Management
Trident Technical College
Charleston, SC05.2025
Skills
- Document Calls
- Medical Information Computerization
- Client Rapport-Building
- Constructive Feedback
- Reading Comprehension
- Customer Experience
- Patient Information
- Emergency Medical Dispatching
- Efficient Service
- Information Documentation
- Accurate Recordkeeping
- Proficiency in Microsoft Office
- Customer Satisfaction
Certification
- EMD - Emergency Medical Dispatch
- PST - Public Safety Telecommunicator
- NCIC Certified - 05/2023-05/2025
- CPR Certified
Timeline
911 Telecommunicator
Goose Creek Police Department
02.2021 - Current
911 Telecommunicator
Williamsburg County E911
04.2019 - 11.2022
911 Telecommunicator
Clarendon County Emergency Management
03.2018 - 04.2019
Customer Service Representative
Verizon Wireless
06.2016 - 03.2018
No Degree - Emergency Management
Trident Technical College
- EMD - Emergency Medical Dispatch
- PST - Public Safety Telecommunicator
- NCIC Certified - 05/2023-05/2025
- CPR Certified
Similar Profiles
JOSHUA HAMMERJOSHUA HAMMER
Paramedic Specialist at City of Goose Creek Fire DepartmentParamedic Specialist at City of Goose Creek Fire Department
Daniel CrossDaniel Cross
Police Officer / Detective at Coconut Creek Police DepartmentPolice Officer / Detective at Coconut Creek Police Department
Bradley RossBradley Ross
Patrol Sergeant at Cripple Creek Police DepartmentPatrol Sergeant at Cripple Creek Police Department