Ameriya Whitten

• Supervised team of servers, ensuring efficient service during busy shifts.
• Trained new staff on menu items and customer service standards.
• Managed dining area setup and maintained cleanliness throughout service hours.
• Collaborated with kitchen staff to coordinate timely food delivery to guests.
• Handled customer inquiries and resolved complaints with professionalism.
• Processed payments accurately using point-of-sale system for transactions.
• Managed opening and closing duties to facilitate restaurant operations.
• Provided exceptional service to high volume of daily customers.
• Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
• Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
• Resolved conflicts between employees quickly and fairly.
• Ensured all food orders were accurate and delivered promptly to customers tables.
• Prepared salads, appetizers, and garnishes to assist kitchen staff.

Armed Security Operations ( Full time 44-56 hours per week)

• Provided friendly and professional assistance to employees, visitors and customers.
• Maintained high levels of alertness throughout shifts.
• Monitored building and property entrances and exits to detect intrusions and protect assets.
• Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
• Identified suspicious activity to determine appropriate response.
• Monitored security cameras to identify and respond to suspicious activity.
• Adhered to daily patrol schedules to support consistent security presence throughout property.
• Reviewed guest identification and employee credentials to authorize entry onto premises.
• Maintained calm composure during emergencies while communicating with local law enforcement and emergency response services.
• Checked and secured building areas during off-hours to prevent entry by unauthorized individuals.
• Patrolled crowds during events to preserve order and promote security.
• Explained security protocols to employees and guests to promote readiness for emergency situations.
• Warned violators of rule infractions and escorted unauthorized persons off premises.
• Searched bags manually to identify prohibited items and contraband.
• Detected emergencies through keen listening and close observation to respond appropriately to alarms.
• Escorted individuals requiring personal protection to provide safe transport to specified locations.
• Deterred criminal activity, vandalism, and general misconduct by providing expert and highly visible security presence at Military and all federal facilities.
• Administered first aid for minor medical situations and contacted paramedics for medical emergencies.
• Proper firearm inspections on self and coworkers

Night Auditor (full time 40 to 44 hours per week}

• Checked auditing discrepancies by reconciling cash drop and credit card transactions.
• Maintained well-stocked and presentable complementary food and beverage station.
• Performed balance procedures for hotel accounts (club member guest) and resolved discrepancies amongst those with errors on said accounts.
• Documented wake-up requests and set up automatic calls in the system.
• Managed late check-ins and provided information on surrounding area dining establishments, including other hotels such as a partnering hotel Home2 Suites.
• Assisted guests in locating amenities such as Fitness & Laundry Room, Cupboard and complimentary coffee station, business center, & gazebo.
• Attended mandatory meetings for hotel staff and brought issues to the attention of upper management. for graveyard hours when there is only one staff member, I, in attendance.
• Completed nightly updates to hotel rates and individual room charges.
• Coordinated with guest services and concierge team to meet guest needs.
• Assessed checklist daily to completion.
• Carried and stored items over 50lbs (23kgs)
• Used basic and slightly advanced math to calculate daily accounting.

Laundry Aide ( second half of auditor shift under specified location)

• stored laundry in appropriate coded areas for easy access to the accessible.
• Inspected laundry for damage or stains to repair or pre-treat. Moved loads unfit for reuse to appropriate donating bins.
• Loaded and unloaded washers and dryers, observing correct operating instructions on both industrial washers and dryers.
• Set dryers at appropriate drying times and settings by taking into account fabric type and load size.
• Applied necessary chemicals to neutralize the effects of solvents.
• Examined and sorted articles needing to be cleaned into lots according to color, fabric, and dirt content.
• Started washers and driers, turning valves or levers to regulate machine processes.
• Sorted and counted articles removed from dryers to fold, hang and wrap.
• prepared laundry bins for housekeeping use the following work day.
• dismembered unused linen prepped by housekeeping the day of.

Security Guard Operations

• Secured personnel and premises by inspecting buildings and patrolling property.
• Addressed problems quickly and reported clear information while working under minimal supervision.
• Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
• Surveyed multiple CCTV feeds to closely monitor important areas on the grounds.
• Monitored access control systems and key code records for suspicious activities.
• Investigated reported incidents to protect company assets.
• Warned persons of rule infractions or violations and evicted violators from premises.
• Wrote reports outlining thefts, unauthorized access violations, or other unusual occurrences to help support later criminal or civil actions.
• Responded to medical emergencies before paramedic and law enforcement arrival.
• Guarded restricted areas to prevent unauthorized entry.
• Verified photo IDs and tickets to allow guests passage.
• Completed incident reports to record security or loss prevention incidents.
• Surveyed property to prevent and identify vandalism or disarmed alarm systems.
• Observed patrons and customers to quickly address security situations.
• Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.
• Sounded alarms and called the police or fire department in cases of fire or the presence of unauthorized persons.
• Inspected parking lot to verify parking permits and ticketed or towed unauthorized vehicles.

Misc. operations

• insured all arrivals, departures, stayovers, and cancellations were cleared before an audit is ran
• attended meetings regarding the functioning of the hotel staff and the sales of the property.

Housekeeping Duties (Full time 40 hours per week)

• Mapped out daily cleaning work assignments by assessing vacant and stayover rooms.
• Reported guest issues, safety, and maintenance concerns immediately to correct the filing area.
• Interacted pleasantly with clients and guests when performing daily duties.
• Ensured respect the privacy and boundaries of each guest including special accommodations
• Polished and sanitized floors, counters, bathtubs, and window sills.
• followed further Covid-19 sanitation regulations set by the corporate government.
• Furnished guests with clean linens and supplied rooms with toiletries.
• Assisted other hotel housekeeping attendants with cleaning and room setup tasks during peak periods and holidays.
• Employed deep-cleaning techniques for areas in need of additional sanitation.
• Maintained lobbies, guest rooms, and halls, keeping a safe environment for patrons.
• Inspected each room for cleanliness, utilizing a checklist to meet company standards. Including vacant clean rooms of fellow housekeepers of the day.
• Informed Housekeeping management when supplies were low.
• properly dispose of trash and non-reusable cleaning supplies from the Housekeeping supply cart
• Coached new housekeeping personnel by demonstrating approved cleaning procedures.
• Delivered requested furniture to guests' rooms.
• Replenished guest supplies and amenities.
• Conducted inventory of linens, cleaning supplies, and toiletries and restocked housekeeping carts and storage closets.
• Removed soiled linens and articles from rooms and delivered to the laundry area.
• Removed trash from rooms and replaced liners with wastebaskets.
• place misplaced personal items of the departed guest into the proper "lost and found" area.
• Moved beds, sofas, and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
• Followed manufacturer (Eco Lab) instructions for using chemicals and equipment to avoid burns, injuries, and workplace accidents.
• attended to rooms in a professional and timely manner, assuring meeting management time slots ( average 30-40 minutes)
• Washed and polished glass windows and doors to keep entryways clear and professional.