Amesha Dixon
Greenville,NC
Summary
Very good at decision-making skills and sound judgment to positively impact company success.
Also, dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Also good at communicating with others and remaining calm in any situation.
Overview
7
7
years of professional experience
Work History
Gate Attendant
Defender Services Inc
Greenville, NC
06.2024 - Current
- Make sure to collect important information from the truck drivers
- Always greet them with a smile.
- Help with directions on where they need to go if they have not been here before
Deboner/overwrap
Wayne Sanderson Farms
Kinston, NC
11.2018 - 09.2024
- My job was to grab the trays coming from the line and input them into the OSSID machine.
- Help others in need of help when their machines goes down
- Work as a team
Remote Healthcare Customer Representative
Alorica
10.2022 - 03.2023
- Assisted with updating technical support best practices for use by team.
- Configured hardware, devices, and software to set up work stations for employees.
- Documented support interactions for future reference.
- Offered assistance in implementing and developing training programs.
- Translated complex technical issues into digestible language for non-technical users.
- Installed and configured operating systems and applications.
Remote Technical Support Representative
OnBrand24
07.2019 - 09.2022
- Responded to employee questions and requests for information in timely and knowledgeable fashion.
- Performed data entry tasks and maintained accurate records of employee payroll information.
- Processed manual checks for employees in accordance with company policies.
- Audited timesheets and payroll records for accuracy.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Maintained employee privacy and protected payroll operations by keeping all information confidential.
Remote Customer Service Representative
MCI
06.2017 - 06.2019
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Promptly responded to inquiries and requests from prospective customers.
- Provided primary customer support to internal and external customers.
- Sought ways to improve processes and services provided.
- Delivered prompt service to prioritize customer needs.
- Updated account information to maintain customer records.
Education
High School Diploma -
Beddingfield High School
Wilson, NC06.2017
Skills
- Customer Relations
- Troubleshooting and Assistance
- Technical Data Interpretation
- Investigative Research
- Active Listening
- Account Management
- Administrative Support
- Technical Support
- Critical Thinking
- Customer Relationship Management
- Customer Account Management
- Customer Service Expertise
Languages
English
Full Professional
Timeline
Gate Attendant
Defender Services Inc
06.2024 - Current
Remote Healthcare Customer Representative
Alorica
10.2022 - 03.2023
Remote Technical Support Representative
OnBrand24
07.2019 - 09.2022
Deboner/overwrap
Wayne Sanderson Farms
11.2018 - 09.2024
Remote Customer Service Representative
MCI
06.2017 - 06.2019
High School Diploma -
Beddingfield High School