Amesha Stephens
Mount Pleasant,TX
Summary
Dynamic professional with a solid background in customer service and production roles. Skilled in managing diverse tasks, maintaining accurate records, and supporting team dynamics to achieve operational goals. Committed to delivering timely solutions and enhancing overall productivity.
Overview
8
8
years of professional experience
Work History
Postal Clerk
Longview Northwest
12.2022 - Current
- Processed incoming and outgoing mail efficiently, ensuring timely delivery.
- Assisted customers with inquiries and service requests, enhancing customer satisfaction.
- Maintained accurate inventory records for postal supplies, reducing discrepancies.
- Consistently met deadlines even under high-pressure circumstances while maintaining a positive attitude amongst coworkers.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Monitored performance of junior team members and offered support.
- Added accurate data entry into computer system to complete transactions.
- Maintained accurate records of incoming and outgoing shipments, contributing to efficient postal operations.
- Provided service and sales to walk-in customers.
- Resolved customer complaints effectively, contributing to positive community relations.
Production Worker
Sweet Shop USA
09.2021 - 10.2022
- Monitored product quality, identifying defects and implementing corrective actions promptly.
- Operated machinery for production, ensuring efficient workflow and minimal downtime.
- Collaborated with team members to maintain a clean and organized work environment.
- Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
- Resolved issues quickly to maintain productivity goals.
- Organized work to meet demanding production goals.
- Managed inventory levels to prevent production delays.
- Organized and prepared workstations and materials needed for operations to maximize productivity.
- Supported new staff, facilitating quicker adaptation to production environment.
- Maintained clean and safe work environment, adhering to health and safety protocols.
- Played key role in achieving production targets, consistently meeting daily quotas.
- Ensured timely delivery of products by coordinating effectively with logistics team.
- Assisted in training new employees on production processes, ensuring a seamless integration into the team.
- Met or exceeded daily production targets consistently through efficient task execution and effective time management skills.
Teaching Assistant
Little Rascals Early Learning Center
08.2021 - 09.2021
- Supported classroom management by fostering positive behavior among children.
- Assisted lead teacher in developing and implementing age-appropriate lesson plans.
- Facilitated small group activities to enhance student learning and engagement.
- Conducted assessments to monitor student progress and communicate findings to parents.
- Collaborated with educators to create a safe, inclusive learning environment for all students.
- Managed classroom behavior effectively, creating a positive learning atmosphere conducive to academic success.
- Supported classroom maintenance and upkeep, organizing books, and materials.
- Collaborated with fellow teaching assistants to create a consistent and supportive learning environment for students.
- Tutored struggling students individually and in small groups to reinforce learning concepts.
- Assisted with development and implementation of new course materials to enhance learning experience.
- Helped students develop diligent study habits and strategies to achieve successful outcomes.
Work Study Student
Huston-Tillotson University
08.2018 - 03.2020
- Assisted applicants with admissions packet and served as point of contact throughout admissions process.
- Helped with interview process, orientation program and implementation of admissions policies as applications were considered and members selected.
- Streamlined communication between various departments involved in the admissions process by organizing regular meetings to discuss updates or challenges that arose during each application cycle.
- Reviewed and verified data on all submitted documentation
- Evaluated student transcripts to identify applicable transfer credits.
- Organized campus tours showcasing the facilities, academic programs, and campus culture for prospective students and their families.
- Coordinated interview schedules for applicants as needed, providing a smooth experience during their visit to campus.
- Performed document filing, bookkeeping, and faxing for busy student admissions office.
- Assisted students in exploring and selecting career paths.
- Educated students on college admissions process and scholarship requirements.
- Planned and promoted career planning presentations, work experience programs and career workshops.
Education
Bachelor of Science - Music
Huston-Tillotson University
Austin, TX08.2021
High School Diploma -
James Madison High School
Dallas, TX05.2016
Skills
- Workplace safety
- Problem-solving skills
- Computer savvy
- Verbal/written communication
- Team collaboration
- Documentation
- Production goal setting
- Sales background
- Distribution services
- Retail sales
- Confidentiality
- Customer service
- Active listening
- Adaptability and flexibility
- Decision-making
- Cash handling
- Professionalism
- Physical stamina
Timeline
Postal Clerk
Longview Northwest
12.2022 - Current
Production Worker
Sweet Shop USA
09.2021 - 10.2022
Teaching Assistant
Little Rascals Early Learning Center
08.2021 - 09.2021
Work Study Student
Huston-Tillotson University
08.2018 - 03.2020
Bachelor of Science - Music
Huston-Tillotson University
High School Diploma -
James Madison High School