Ameshia Oliver-Patterson
Detroit,MI
Summary
Proven track record in enhancing customer satisfaction and streamlining warehouse operations, demonstrated during tenure at Forman Mills. Skilled in package handling and fostering strong relationships, I excel in high-pressure environments, achieving significant improvements in efficiency. Expertise in workplace cleanliness and interpersonal communication further contribute to my ability to deliver superior results.
Overview
15
15
years of professional experience
Work History
Sales Associate
Forman Mills
06.2009 - 08.2010
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Customer Service Representative
Forman Mills
08.2010 - 12.2011
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
Machine Operator
Brose
06.2010 - 04.2015
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Complied with company and OSHA safety rules and regulations.
- Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
- Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
- Demonstrated adaptability by quickly learning how to operate new machinery and implementing newly introduced processes within the production environment.
- Operated various types of machinery, contributing to the successful completion of diverse projects.
- Set up and ran machinery to produce exceptional products for industrial needs.
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
- Collaborated with team members to optimize production processes and improve overall performance.
Packing, Shipping, and Receiving Assembler
Fca Us LLC
03.2015 - 08.2024
- Sealed, packed, labeled and affixed postage on packages to prepare materials for shipping, utilizing postage meters, and sealing tools.
- Expedited order processing time through effective organization and prioritization of tasks.
- Reduced shipping errors by meticulously verifying package contents and ensuring accurate labeling.
- Sustained a clean work environment following workplace safety guidelines to prevent accidents or injuries on the job site.
- Ensured safe working conditions by adhering to company policies and promptly addressing potential hazards.
- Unpacked and examined incoming shipments to record shortages, rectify damages and reject damaged items.
- Consistently met or exceeded performance metrics, driving continuous improvement in packing, shipping, and receiving operations.
- Collaborated with team members to meet daily production targets while maintaining high-quality standards.
- Coordinated effectively with quality control personnel to quickly identify any damaged products before shipping.
- Maximized warehouse space utilization, reorganizing storage areas for optimal product accessibility.
- Operated forklift and hand truck to transport shipments from shipping and receiving platform to storage and work areas.
- Executed month-end inventory counts to identify discrepancies.
- Completed basic mathematical calculations to check weights and dimensions of shipments.
- Operated equipment such as forklifts and balers to move outgoing shipments to loading area.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
Front Desk Receptionist
Epic Health Services
08.2022 - 09.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Completed all tasks in compliance with company policies and procedures.
- Increased guest retention by maintaining a welcoming and organized reception area.
Education
High School Diploma - Basic
Highland Park Community High School
Highland Park, MI06.2008
Skills
- Package handling
- Product Assembly
- Workplace Cleanliness
- Stock replenishment
- Maintaining equipment
- Warehouse Organization
- Attention to Detail
- Relationship Building
- Self-Motivated and Independent
- Records Management
- US Driver's License
- Interpersonal Skills
- Certified Forklift Driver
- Time Management
- Problem-Solving
- Data Recording
- Clear Communication
- Basic Mathematics
- Document Preparation
Timeline
Front Desk Receptionist
Epic Health Services
08.2022 - 09.2023
Packing, Shipping, and Receiving Assembler
Fca Us LLC
03.2015 - 08.2024
Customer Service Representative
Forman Mills
08.2010 - 12.2011
Machine Operator
Brose
06.2010 - 04.2015
Sales Associate
Forman Mills
06.2009 - 08.2010
High School Diploma - Basic
Highland Park Community High School