Ameth Shee
Elmhurst,NY
Summary
Self-motivated Operations Manager successful in collaborating with consultants, area leaders and employees to streamline and strengthen processes and control costs. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets. In-depth knowledge of operational and budget management techniques.
Overview
7
7
years of professional experience
Work History
Operations Manager
Big Geyser Inc.
Maspeth, New York
09.2019 - Current
- Recruited, hired and trained crew members on application of projects, customer relations and customer service.
- Addressed customer concerns with suitable solutions.
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Collaborated with board of directors to determine mission and values and plan for short and long-term goals.
- Presented performance and productivity reports to supervisors.
- Managed scheduling, training and inventory control.
- Built strong operational teams to meet process and production demands.
- Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
- Guided employees on understanding and meeting changing customer needs and expectations.
- Collaborated with team leaders on quality audits.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Supported accident investigations and prepared related paperwork.
Driver
Big Geyser Inc.
Maspeth, NY
09.2018 - 10.2019
- Determined most expedient trip by mapping out driving routes ahead of time.
- Documented daily mileage, gas and other data.
- Secured merchandise, avoiding damage during transportation.
- Delivered customer orders and collected payments to keep accounts current.
- Performed pre-trip inspection checks and reported problems to supervisor.
- Delivered goods and services to customers on time and in excellent condition.
- Loaded and unloaded merchandise efficiently to meet demanding route targets.
- Interacted with customers pleasantly to meet needs and drive satisfaction.
- Inspected vehicles for cleanliness and checked gas and oil levels prior to departure.
Driver
Consolidated bus transit
Brooklyn, New York
08.2017 - 09.2018
- Performed pre-trip inspection and mechanical checks before scheduled run.
- Obeyed DOT rules and regulations and local laws to maximize safety.
- Followed schedules and routes to maintain timely arrivals and departures.
- Assisted passengers in evacuation of bus in case of emergency.
- Transported students and teachers on school activity trips while exercising responsible leadership.
- Safely and patiently escorted small children across roads.
- Maintained order among passengers and explained safety rules and hazards.
- Drove multi-passenger vehicles to transport students between neighborhoods, schools and school activities.
Education
High School Diploma -
Chelsea High School, NYC, US
New York, NY06-2005
Skills
- Incidents management
- Process Improvement
- Inventory Management
- Performance monitoring
- Data Analysis
- Labor Relations
- Solutions Development
- Operations Management
- Employee Motivation
- Operations Monitoring
- Problem-Solving
- Operations Oversight
- MS Office
- Microsoft Office expertise
- Customer Retention
- Customer Service
- Performance reporting
- Business Planning
- Verbal and Written Communication
- Relationship Building
- Safety Protocols
- Route Determination
- Logistics Planning
- Air Brake Certification
- CDL certification Class B
Timeline
Operations Manager
Big Geyser Inc.
09.2019 - Current
Driver
Big Geyser Inc.
09.2018 - 10.2019
Driver
Consolidated bus transit
08.2017 - 09.2018
High School Diploma -
Chelsea High School, NYC, US