Amethyst Guallpa
Brooklyn,New York
Summary
Laundry management professional with strong expertise in overseeing laundry operations, ensuring top quality and efficiency. Known for adaptability to changing requirements, and delivering consistent results. Skilled when trained in management, equipment maintenance, and staff training, with focus on maintaining high standards. Dependable and results-driven. Knowledgeable in cleaning maintenance professionally, follows cleaning procedures and health and safety regulations.
Overview
18
18
years of professional experience
Work History
Laundry Manager
Tandy Laundromat
Brooklyn, NY
06.2018 - Current
- Detailed in executing options in problem solving for customers
- Precision in folding and executing an excellent order of packaging clothing
- Ensured proper handling of delicate fabrics by providing specialized instruction on care techniques.
- Gifted in time managing of the customers pick up
- Overall good effort and good behavior in work ethics towards pressure at work and the busyness of the day
- Resolved customer complaints quickly and professionally, maintaining positive relationships with clients.
- Managed laundry sorting, washing, drying, and handled dry cleaning options in an organized manner.
Tutor
Classical Conversation
Brooklyn, NY
09.2019 - 04.2020
- Adapted teaching strategies to accommodate shift to remote learning, ensuring continuity in education during challenging times.
- Created positive and encouraging learning environment to foster love for learning among students.
- Implemented games which motivated students to learn from memory
- Encouraged students (ages 6-8) with confidence building techniques to reach curriculum goals
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
Customer Service
Dime Savings Bank
Brooklyn, NY
09.2007 - 02.2008
- Performed various skills, such as, answering phones promptly, opening and closing accounts on the bank premises, canceling debit cards, opening IRA accounts and closing them.
- Selling CD’s, Saving and Checking accounts to customers
- Handled pressure well in a calm state while navigating extreme busyness of the bank environment
- Enhanced customer service by promptly addressing inquiries and concerns.
- Delivered exceptional customer service, addressing concerns and providing product recommendations.
Education
BS - General Psychology
Liberty University
Lynchburg, VA12-2025
Skills
- Customer Service experience
- Laundry Manager
- Tutor / Children
- Health and safety compliance
- Cleaning practices
- Cleaning bathrooms
- Vacuuming and sweeping
- Washing loads
- Sorting
- Cash handling
- Package preparation
Accomplishments
- Cleaning schedule and attending to sorting, washing, and drying that included folding laundry was done promptly on time.
- Dealing with customers cares were executed accurately and efficiently.
- Handled the maintenance of the cleaning facility in a timely manner.
Affiliations
- Bethel Baptist Fellowship
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Tutor
Classical Conversation
09.2019 - 04.2020
Laundry Manager
Tandy Laundromat
06.2018 - Current
Customer Service
Dime Savings Bank
09.2007 - 02.2008
BS - General Psychology
Liberty University
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