Amethyst Ng
Chino,CA
Summary
Retail management professional with proven track record in leading store operations and driving sales growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills. Enthusiastic about creating positive shopping experience and optimizing store performance. Seeking growth opportunities.
Overview
17
17
years of professional experience
Work History
STORE MANAGER
TJ Maxx
08.2015 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele. Gained loyal customers by exceeding monthly TJX Rewards Credit goals.
- Managed inventory control, cash control, and store opening and closing procedures. Achieved 2nd best shrink performance in District.
- Led and developed a team of 5 Assistant Store Managers, 18 Coordinators, and 125 associates. Achieved the lowest attrition in the District by making associates feel welcomed, valued. and engaged.
OPERATIONS MANAGER
TJ Maxx
01.2013 - 08.2015
- Maintained workforce management to deliver positive results in all company objectives
- Recruited and trained top talent to deliver at a high level of execution
- Supervised operations staff and kept 60 employees compliant with company policies and procedures.
- Prepared store for corporate audits by monitoring operational efficiencies and implementing action plans with management team
- Led hiring, onboarding and training of new hires to fulfill business requirements.
STORE MANAGER
Forever 21
06.2008 - 01.2013
- Delivered double-digit sales comp increases by maintaining visual integrity of the store and pushing goods to the floor on a daily basis
- District trainer for newly hired management
- Managed payroll budgets through effective scheduling
Education
BACHELOR OF SCIENCE - BIOLOGY
Cal State Los Angeles
Los Angeles, CASkills
- Builds effective teams
- Drive for Results
- Customer service
- Solution-Oriented
- Work well under pressure
- Team leadership and coaching
- Retail Inventory Management
- Merchandise Point Person
- Human Resource Advocate
Timeline
STORE MANAGER
TJ Maxx
08.2015 - Current
OPERATIONS MANAGER
TJ Maxx
01.2013 - 08.2015
STORE MANAGER
Forever 21
06.2008 - 01.2013
BACHELOR OF SCIENCE - BIOLOGY
Cal State Los Angeles