Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Amethyst Smith

Salt Lake City,UT

Summary

Resourceful Project Management Professional with experience in marketing, management, procurement, and customer service. Proven track record of driving business growth through process improvements, marketing campaigns, and strategic sourcing.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Procurement Specialist

True Leaf Market
12.2024 - Current
  • Managed the end-to-end procurement process, including sourcing, supplier selection, negotiation, and contract management.
  • Performed complex data analysis to identify cost-saving opportunities and forecast future demands.
  • Collaborated with cross-functional teams to identify procurement needs and develop strategic sourcing plans.
  • Managed 3 separate procurement process improvement projects to reduce costs resulting in new vendor relationships and adjusted processes.
  • Maintained ongoing communication with suppliers.

Product Marketing Manager

True Leaf Market
06.2023 - 12.2024
  • Managed the entire product lifecycle from ideation to launch, including market research, competitive analysis, pricing strategy, and go-to-market plans.
  • Collaborated with cross-functional teams such as design, production, operations and purchasing to guarantee successful product development and launch.
  • Managed 5+ large scale projects requiring interdepartmental communication.
  • Collaborated with external agencies or vendors for creative services and collaborations ensuring brand consistency across all marketing materials.
  • Developed and executed comprehensive marketing strategies to drive product awareness, generate leads, and increase sales

Customer Service Manager

True Leaf Market
07.2022 - 07.2023
  • Effectively managed a team of 16 associates resulting in a record breaking 99% of incoming calls handled.
  • Trained and mentored associates on performance-oriented strategies and customer service techniques.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Collaborated with upper management to improve customer service processes and support structures company-wide.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.

Produce Clerk

Smiths Marketplace
10.2017 - 07.2022
  • Collaborated with management to develop strategies for reducing shrinkage by implementing loss prevention measures such as regular audits and staff training programs
  • Provided exceptional customer service for 5+ years by promptly addressing inquiries or concerns.

Barber

Goat Haircuts
01.2020 - 03.2022
  • Managed complex appointment schedule for high-volume client base.
  • Consistently received positive performance reviews from guests and management.

Education

Cosmetology/Barbering License -

Paul Mitchell The School
Provo, UT
01-2019

High School Diploma -

Wasatch High School
Heber, UT
06-2017

Skills

  • Team Leadership
  • Cross-Functional Team Collaboration
  • Communication
  • Problem-Solving
  • Microsoft Office Proficiency
  • Time Management
  • Attention to Detail

Certification

  • CAPM - Certified Associate in Project Management - In Progress

Timeline

Procurement Specialist

True Leaf Market
12.2024 - Current

Product Marketing Manager

True Leaf Market
06.2023 - 12.2024

Customer Service Manager

True Leaf Market
07.2022 - 07.2023

Barber

Goat Haircuts
01.2020 - 03.2022

Produce Clerk

Smiths Marketplace
10.2017 - 07.2022

Cosmetology/Barbering License -

Paul Mitchell The School

High School Diploma -

Wasatch High School

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