Amey Tillu
Frisco
Summary
Hospitality data analyst with expertise in machine learning and data science, specialising in industry analytics. Proven experience in banquet operations, front office management, and sales, emphasising teamwork and adaptability. Certified in Hospitality Industry Analytics (CHIA) with strong skills in interpreting STR reports and analysing market trends. Developed advanced machine learning projects, including NLP applications and comprehensive market studies, demonstrating a commitment to delivering innovative solutions in hospitality.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Banquets Associate
Atrium Hospitality
Denver
08.2023 - 08.2024
- Delivered exceptional customer service during banquet events by anticipating guest needs and ensuring timely service throughout all event phases.
- Assisted with the setup and teardown of banquet rooms, including arranging tables, chairs, linens, and décor in accordance with event specifications and hotel standards.
- Collaborated with event coordinators, culinary staff, and banquet captains to execute seamless service for weddings, corporate meetings, and social gatherings.
- Ensured cleanliness, organization, and compliance with health and safety regulations in banquet areas before, during, and after events.
Front Office Intern
Hotel TIPTOP International
Pune
06.2022 - 02.2023
- Supported daily front office operations, including guest check-ins and check-outs, reservations, room assignments, and handling guest inquiries.
- Greeted and assisted guests with a high level of professionalism and courtesy, ensuring a positive first impression and a memorable stay experience.
- Used property management systems (PMS) to manage bookings, update guest information, and coordinate with housekeeping and other departments.
- Handled billing, payment processing, and account settlements accurately.
- Responded to guest concerns promptly, and coordinated resolutions with relevant departments.
Front Office Associate
Hotel TIPTOP International
Pune
09.2022 - 11.2022
- Delivered front-desk services during peak business hours, managing high guest volumes with efficiency and professionalism.
- Handled guest check-ins, check-outs, and room assignments, ensuring accuracy and prompt service.
- Responded to guest inquiries, complaints, and special requests with a solutions-oriented approach to enhance guest satisfaction.
- Maintained accurate records of reservations, cancellations, and billing in the hotel’s property management system (PMS).
Senior Inside Sales Manager
Certification Planner, LLC
Pune
04.2019 - 04.2021
- Led inside sales efforts for professional certification and training programs, focusing on B2B and B2C client acquisition across international markets.
- Generated leads through CRM tools, email campaigns, and cold calling, converting prospects into long-term clients.
- Conducted client consultations to understand training needs, recommended suitable certification solutions, and closed high-value sales deals.
- Collaborated with the marketing team to design and execute targeted outreach strategies, contributing to consistent revenue growth.
- Maintained client relationships post-sale to encourage repeat business, referrals, and upselling opportunities.
Education
MS - Hospitality & Tourism Data Analytics
University of North Texas
04.2026
Bachelor's Degree - Hospitality Administration/Management
Savitribai Phule Pune University
07.2023
Diploma - Marine Engineering, Naval Architecture & Marine Engineering
Hindustan Institute of Maritime Training (HIMT)
08.2016
Diploma - Mechanical Engineering
MSBTE
01.2013
Skills
- Python
- SQL
- JavaScript
- Scikit-learn
- TensorFlow
- Keras
- LSTM networks
- OpenAI APIs
- Tableau
- Power BI
- Jupyter Notebook
- Pandas
- NumPy
- Seaborn
- Matplotlib
- Google Cloud Platform
- Git
- GitHub
- Netlify
- ChatGPT
- LLMs
- Generative AI
- NLP
- Sentiment analysis
Certification
- Foundations of Data Science
- Certification in Hotel Industry Analytics (CHIA)
- Manipulating Time Series Data in Python
- Database Structures & Management with SQL
- AI Agents and Agentic AI with Python & Generative AI
Projects
Amazon Food Reviews Sentiment Analysis, Developed a sentiment analysis system for Amazon food product reviews using logistic regression, NLP preprocessing and SMOTE to balance classes. Hotel Review Sentiment Analysis, Conducted comparative sentiment classification using logistic regression, random forest and bidirectional LSTM models with comprehensive NLP preprocessing. Hospitality KPI Semantic Search System, Engineered a semantic search tool for hotel KPI data using OpenAI embeddings and vector search, enabling natural-language queries to explore metrics such as RevPAR. Machine-Learning & Predictive Analytics Portfolio, Built multiple regression and classification models including flight price prediction, CO₂ emission forecasting, Boston housing price analysis and loan classification. Data Science & Visualization Projects, Produced data visualizations such as Texas housing market analysis and implemented a Python-based web data scraping pipeline.
Languages
English, Full professional proficiency
<Enter your own>
Title: Hospitality Data Analyst & Aspiring AI/ML Engineer
Timeline
Banquets Associate
Atrium Hospitality
08.2023 - 08.2024
Front Office Associate
Hotel TIPTOP International
09.2022 - 11.2022
Front Office Intern
Hotel TIPTOP International
06.2022 - 02.2023
Senior Inside Sales Manager
Certification Planner, LLC
04.2019 - 04.2021
MS - Hospitality & Tourism Data Analytics
University of North Texas
Bachelor's Degree - Hospitality Administration/Management
Savitribai Phule Pune University
Diploma - Marine Engineering, Naval Architecture & Marine Engineering
Hindustan Institute of Maritime Training (HIMT)
Diploma - Mechanical Engineering
MSBTE