Ameya Hunt
Killeen,TX
Summary
Dynamic customer service professional with extensive experience at Teleperformance USA, excelling in complaint handling and relationship building. Proven track record of enhancing customer satisfaction through effective problem resolution and active listening. Adept at utilizing CRM software to streamline processes, resulting in improved service delivery and loyalty. I have received my certification for Quality Assurance Analyst via the JUMP program.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Customer Care Advocate
Teleperformance USA
Remote
02.2021 - Current
- Delivered exceptional customer support through effective communication and problem-solving skills.
- Resolved customer inquiries efficiently, enhancing satisfaction and loyalty.
- Utilized CRM software to track and manage customer interactions accurately.
- Collaborated with team members to streamline service processes and improve response times.
- Provided feedback to management on common customer concerns to improve services.
- Adapted quickly to changes in products and procedures, maintaining high service standards.
- Improved customer satisfaction by addressing and resolving complaints efficiently.
- Kept up-to-date with industry trends, product updates, and policy changes to provide knowledgeable assistance at all times.
- Educated customers on product features, benefits, and usage, resulting in higher user satisfaction.
- Built rapport with customers through personalized interactions, increasing their trust in the company''s products or services.
- Mentored new hires by sharing knowledge and providing guidance, contributing to a more competent and cohesive team overall.
- Leveraged strong listening skills to identify customer needs and recommend appropriate solutions or alternatives.
Business Owner
Self Employed Services
01.2016 - 01.2021
- Developed and implemented business strategies to enhance service offerings and customer satisfaction.
- Managed daily operations, ensuring efficient workflow and optimal resource utilization.
- Cultivated relationships with clients to drive repeat business and referrals.
- Analyzed market trends to identify opportunities for growth and expansion.
- Established strong customer relationships through excellent communication and attentive service.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
Customer Service Representative
Teleperformance USA
Killeen, TX
12.2014 - 02.2016
- Managed high-volume customer inquiries through multiple channels, ensuring timely resolutions and excellent service quality.
- Resolved complex customer issues by collaborating with cross-functional teams, fostering strong internal partnerships for effective solutions.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
Medical Assistant -
Vista College
Killeen, TX07-2016
Skills
- Active learning
- Call center experience
- Data entry proficiency
- Complaint handling
- Follow-up skills
- Coaching
- Empathy display
- Dispute resolution
- Assertiveness
- Persuasion techniques
- CRM software proficiency
- Customer service
- Time management
- Multitasking and organization
- Inbound customer service
- Active listening
- Adaptability and flexibility
- Verbal and written communication
- Decision-making
- Problem resolution
- Relationship building
- Email communication
- Customer relations
- Phone etiquette
- First call resolution
- Product knowledge
- Documentation and reporting
- Cultural awareness
- Order processing
- Punctuality and reliability
- Email correspondence
- Call handling
- Teamwork and collaboration
- Problem-solving skills
- Calm and professional under pressure
- Excellent communication
- Computer skills
Certification
Completed certification via Jump program for Supervisor, Recruiter, Trainer, and Quality Assurance Analyst.
Timeline
Customer Care Advocate
Teleperformance USA
02.2021 - Current
Business Owner
Self Employed Services
01.2016 - 01.2021
Customer Service Representative
Teleperformance USA
12.2014 - 02.2016
Medical Assistant -
Vista College