Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ami Couck

CINCINNATI,OH

Summary

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

8
8
years of professional experience

Work History

Commercial Truck Driver

Fedex Ground
01.2022 - Current

Operated various types of commercial vehicles, including tractor-trailers, box trucks, demonstrating adaptability in different work settings.


  • Collaborated with dispatchers to optimize routes, addressing any issues or delays promptly
  • Completed accurate logs and paperwork, maintaining DOT compliance at all times for seamless operation.
  • Operated with safety and skill to avoid accidents and delays.
  • Dropped and hooked trailers and changed configuration of equipment.
  • Inspected vehicle before and after trips
  • Self-motivated, with a strong sense of personal responsibility.

Medical Assistant

The Christ Hospital Physician's
01.2019 - 11.2022
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
  • Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
  • Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Dispatch Specialist

AAA Club Alliance
10.2016 - 01.2019
  • Promoted a positive work environment within the dispatch team by fostering open communication and recognizing individual achievements.
  • Managed a high volume of incoming calls, prioritizing requests based on urgency and resource availability.
  • Meticulous record-keeping practices, resulting in reduced errors and increased productivity
  • Worked effectively in fast-paced environments.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Passionate about learning and committed to continual improvement.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Maintained detailed records of call logs, incident reports, and dispatcher actions to support ongoing analysis and improvement efforts.
  • Monitored vehicle locations to coordinate timely arrivals.
  • Monitored driver locations in field and solved discrepancies to keep team on-track.
  • Monitored and tracked dispatch communication systems.
  • Skilled at working independently and collaboratively in a team environment.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.

Education

Cosmetology -

Paul Mitchell The School
Cincinnati, OH
05.2013

Medical Assistant - Health Care Administration

Ross Medical Education Center
Cincinnati, OH
07.1997

Diploma - General Studies

Sycamore High School
Cincinnati, OH
05.1990

Skills

  • Dispatch software
  • Prioritizing calls
  • Conflict Resolution
  • Call Center Software
  • Multitasking
  • Problem-Solving
  • Attention to Detail
  • Microsoft Office
  • Driver communication
  • Geographical knowledge

Timeline

Commercial Truck Driver

Fedex Ground
01.2022 - Current

Medical Assistant

The Christ Hospital Physician's
01.2019 - 11.2022

Dispatch Specialist

AAA Club Alliance
10.2016 - 01.2019

Cosmetology -

Paul Mitchell The School

Medical Assistant - Health Care Administration

Ross Medical Education Center

Diploma - General Studies

Sycamore High School
Ami Couck