Ami Humphries
Bettendorf,IA
Summary
- Organized and self-sufficient Allied Health Correspondence & Chat Representative with a focus on communication excellence
- Business driven within the Customer Service Industry including 15 plus years of Customer Service experience, as well as being a Caregiver to children.
- While remaining positive and upbeat as a Customer Service Specialist and Care Giver, I am highly adaptable in addressing diverse customer needs, as well as proven history of building trust, promoting satisfaction, resolving concerns, and maintain long-term loyalty.
Overview
24
24
years of professional experience
Work History
Allied Health Correspondence & Chat Representative
Ambassador
Urbandale, IA
01.2023 - Current
- Gather client information to ensure accurate responses to inquiries.
- Adhere to company policies and procedures when responding to customer inquiries.
- Ensure that all customer interactions are handled in a courteous manner.
- Resolve client inquiries in a timely manner by utilizing problem-solving skills.
- Identify and escalate priority issues as needed.
- Educate clients about their policy coverage.
- Engage in conversation with clients to understand needs, resolve issues and answer product questions.
- Work incoming emails from clients and responded appropriately.
- Paid attention to detail while completing assignments.
Customer Benefits Counselor
Mercer
Urbandale, IA
07.2014 - 01.2023
- Utilize active listening skills to ensure positive client experience on inbound and outbound calls
- Process client renewals and provide website and detailed policy assistance
- Create unique, personable client driven environment
- Organized for daily meetings and one on ones
- Effective time management skills to ensure all client’s needs are met in a timely manor
Manager in Training
McDonald’s Corporation
West Des Moines, IA
01.2013 - 06.2014
- Worked closely with customers to understand needs and resolve diverse issues.
- Assessed, optimized and elevated operations to target current and expected demands.
- Followed store managers advice to improve leadership and supervisory skills.
- Maintained current understanding of company offerings to better serve customers and team members with strong knowledge base.
- Learned all aspects of McDonald’s business from ground-up to fully understand every operational facet and contribute to long-term business success.
- Engaged professionally with Managers and Crew members and customers to build rapport and nurture relationships.
Customer Service Representative
CDS Global
Des Moines, IA
09.2009 - 08.2011
- While remaining Customer service focused on answering questions regarding both current and new products I was able to maintain a solution focused environment where maintaining customer loyalty was a top priority.
- I was also able to maintain a current knowledge base of products and services as well as promotions
- While maintaining a continuous score within the top 10 percent in production, I kept up with sales and customer base to continue satisfying new customers.
- Delivering high levels of service and support to each customer was an opportunity in creating a path for future business opportunities.
Caregiver
State Licensed In-Home Childcare
Davenport , IA
08.2000 - 06.2007
- While staying focused on providing a safe, educational, fun environment for children of all ages, I organized activities, snack and lunch menus.
- Coordinating with state agencies in order to provide an environment that was safe and nutritious for the children that I served.
- Worked to improve patient outlook and daily living through compassionate care.
- Maintained clean and well-organized environment to promote client happiness and safety.
- Engaged client in physical and mental activities to sustain quality of life.
Education
Some College (No Degree) -
Black-hawk College
Moline, ILHigh School Diploma -
Orion High School
Orion, IL05.1994
Skills
- Adaptive team player
- Customer Service oriented
- Excellent communicator and an active listener
- Hardworking and responsible
- Care Giver
- Organized
Timeline
Allied Health Correspondence & Chat Representative
Ambassador
01.2023 - Current
Customer Benefits Counselor
Mercer
07.2014 - 01.2023
Manager in Training
McDonald’s Corporation
01.2013 - 06.2014
Customer Service Representative
CDS Global
09.2009 - 08.2011
Caregiver
State Licensed In-Home Childcare
08.2000 - 06.2007
Some College (No Degree) -
Black-hawk College
High School Diploma -
Orion High School