Ahmari Williams
Washington,DC
Summary
Highly enthusiastic customer service professional with 5 plusyears client interface experience. Dedicated Customer Service Representative flexible and motivated to maintain customer satisfaction and contribute to company success. Excellent communication skills in transferring key information to clients, peers and management.Well qualified andhandles multiple job functions simultaneously while maintaining a high quality standard. Proficient in Microsoft PowerPoint and Excel with a typing speed of 45 words per minute.
Overview
19
19
years of professional experience
Work History
Customer Service Specialist/ Chat Support
Target
08.2014 - Current
- Built customer confidence by actively listening to their concerns and giving appropriate feedback.
- Built and maintained effective relationships with peers and upper management.
- Built customer confidence by actively listening to their concerns and giving appropriate feedback.
- Offered exceptional customer service to differentiate and promote the company brand.
- Helped customers select products that best fit their personal needs.
- Took daily inbound calls and key-entered orders, faxes, backorders and credit memos for assigned accounts and clients.
- Provided accurate and appropriate information in response to customer inquiries.
- Consistently met and exceeded department expectations for productivity and accuracy levels.
- Properly directed inbound calls in phone queues to improve call flow.
Customer Service Sales Agent/Chat Support
1800 Flowers
06.2021 - 05.2022
- Acted as virtual agent, providing excellent service to customers
- Exchanged returned merchandise for customers quickly and efficiently.
- Exercises sound judgment in issuing credits and making exceptions to customer policies to maintain high levels of customer satisfaction.
- Maintained friendly and professional customer interactions. Accurately and professionally handled a high volume of calls as well as chat support while performing data entry.
- Typing skills- 45 words per min
Receptionist
Dietz Land Surveying
06.2019 - 09.2019
- Performed numerous administrative duties, including: Reception, filing, database management, research, organizing and scheduling.
- Provided exceptional service and effectively used the Internet for social media networking.
Kennel Assistant/Medicine
Southfield Veterinary Hospital
06.2005 - 12.2008
- Performed an array of administrative and kennel support functions
- Prescribed medications to sick and injured animals to resolve health problems and ease pain.
- Assisted customers by phone, including scheduling appointments and treatments.
- Monitored animals recovering from surgery and notified veterinarian of any changes.
- Laid out surgical equipment and passed instruments and materials to veterinarian during surgical procedures.
Education
High School Diploma -
01.2020
Scheduling and confirming appointments in assisted living facilities, doctor's offices, health care clinics, hospitals, and organizations that offer medical records services.
*Preparing patients for examination and treatment.
*Assisting in the maintenance of medical charts and/or electronic medical records (EMR) systems.
*Obtaining insurance authorizations for procedures and collecting medical histories and payments from patients.
Skills
- Strong organizational skills
- Active listening skills
- Energetic work attitude
- Customer service expert
- Time Management
- Computer proficiency
- Proofreading/ Reading Comprehensive
- Customer service management expertise
- Adaptive team player
- Troubleshooting skills
- Opening/closing procedures
- High customer service standards
Accomplishments
Customer Assistance
Sales
Customer Service
Customer Interface
- Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.
Sales
- Consistently generated additional revenue through skilled sales techniques.
Customer Service
- Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Customer Interface
- Greeted customers upon entrance and handled all cash and credit transactions.
- Assisted customers over the phone regarding store operations, product, promotions and orders.
Skills
Accounting, Administrative, administrative duties, Anatomy, assisted living, business processes, charts, hardware, Credit, clients, customer satisfaction, Customer Service, data entry, database management, Electronic Health Records, electronic medical records, filing, Financing, Information Systems, insurance, Inventory, Law, medical assistance, Medical Billing, Medical Terminology, Medical Transcription, MS Office Suite, Office, networking, networks, organizing, bathing, Preparing patients, Pharmacology, Physiology, Prime, Coding, Reception, Research, Sales, Scheduling, tax, tax preparation, phone, troubleshooting, upgrades
Timeline
Customer Service Sales Agent/Chat Support - 1800 Flowers
06.2021 - 05.2022
Receptionist - Dietz Land Surveying
06.2019 - 09.2019
Customer Service Specialist/ Chat Support - Target
08.2014 - Current
Kennel Assistant/Medicine - Southfield Veterinary Hospital
06.2005 - 12.2008
Bard High School Early College - High School Diploma,