Kelly Woodson
Ogden,UT
Summary
Dynamic Customer Service Chat Specialist with a strong work ethic at The Home Depot, adept at problem resolution and active listening. Demonstrated ability to enhance customer experiences while maintaining confidentiality. Proficient in CRM software, contributing to team success through constructive feedback and collaboration. Committed to understanding customer needs and delivering exceptional service.
Overview
12
12
years of professional experience
Work History
Customer Service Chat Specialist
The Home Depot
04.2013 - 06.2025
- Guided customers through purchasing processes for seamless experiences.
- Upheld strict confidentiality standards when handling sensitive personal information from customers during chats.
- Provided constructive feedback during team meetings about potential improvements or challenges faced, contributing to the overall success of the customer service team.
- Maintained up-to-date knowledge of company products, services, and policies to provide accurate information to customers.
Education
Generals
Bonneville High School
Ogden, UT05.1979
Skills
- Empathy display
- Typing speed
- Language fluency
- Complaint handling
- Patience and tolerance
- Strong work ethic
- CRM software usage
- Performance tracking
- CRM software
- Teamwork and collaboration
- Customer service
- Problem-solving skills
- Time management
- Attention to detail
- Multitasking Abilities
- Calm and professional under pressure
- Excellent communication
- Computer skills
- Understanding customer needs
- Organizational skills
- Active listening
- Effective communication
- Adaptability and flexibility
- Decision-making
- Problem resolution
- Teamwork skills
- Phone etiquette
- Call center experience
- Team building
- Data entry
- Product knowledge
- Conflict resolution
Accomplishments
Over the 12+ years I worked at The Home Depot, I was awarded over 39 Homer Awards, for excellent Customer Service. And for taking care of my Customers.
- Resolved product issue through consumer testing.
- Achieved 100% accuracy by completing chats with efficiency.
Timeline
Customer Service Chat Specialist
The Home Depot
04.2013 - 06.2025
Generals
Bonneville High School
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