Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gabreiana Mosley

Houston,TX

Summary

Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.

Overview

7
7
years of professional experience

Work History

Customer Service Chat Representative

Houston ISD
Houston, TX
11.2023 - 07.2024
  • Monitored chat queues for incoming requests from customers requiring assistance.
  • Conducted follow-up calls and chats with customers after resolving their inquiry.
  • Suggested alternative solutions when unable to resolve the issue at hand.
  • Answered incoming customer calls regarding product inquiries, orders, complaints and general customer service.

Inbound Call Center Representative

Houston Healthcare
Houston, TX
04.2021 - 09.2023
  • Ensured compliance with applicable laws and regulations related to customer service activities.
  • Maintained records of customer interactions and transactions for future reference.
  • Assessed customer needs and provided solutions to resolve their issues in a timely manner.
  • Followed up with customers via email to ensure their requests were addressed properly.

Online Chat Representative

Coons Construction Services
Houston, TX
02.2017 - 01.2020
  • Responded promptly and courteously to all incoming chats.
  • Provided customers with product or service information, including availability and pricing.
  • Assisted customers in navigating website content to locate desired items or information.
  • Processed orders accurately and efficiently within specified timeframes.

Customer Care Representative

Delta Global Services
Houston, TX
06.2019 - 11.2019
  • Followed up on customer inquiries not immediately resolved by providing timely updates on the status of their requests.
  • Provided accurate, valid, and complete information to customers.
  • Developed comprehensive account plans tailored to each client's needs.
  • Generated appointments and quotes through proactive outbound prospecting and lead activity management.

Education

High School Diploma -

Benjamin Davis High School
Houston, TX
06-2018

Skills

  • Strong Work Ethic
  • Complaint Handling
  • Patience and Tolerance
  • Empathy Display
  • Phone and Email Etiquette
  • Interpersonal Communication
  • High call volume Inbound/Outbound calls
  • Critical thinking abilities
  • Great time management

Timeline

Customer Service Chat Representative

Houston ISD
11.2023 - 07.2024

Inbound Call Center Representative

Houston Healthcare
04.2021 - 09.2023

Customer Care Representative

Delta Global Services
06.2019 - 11.2019

Online Chat Representative

Coons Construction Services
02.2017 - 01.2020

High School Diploma -

Benjamin Davis High School

Similar Profiles

CREATE PROFILE
Gabreiana Mosley