Kalyn Hammond
Atlanta
Summary
Personable and positive individual with excellent communication and problem-solving skills. Possesses strong understanding of online customer interaction and adept at using chat platforms and CRM software. Dedicated to creating seamless customer experience and resolving issues efficiently.
Overview
10
10
years of professional experience
Work History
Customer Service Chat Representative
Procore
09.2020 - Current
- Enhanced customer satisfaction by providing timely and accurate responses to inquiries via chat platform.
- Streamlined processes for handling common inquiries, reducing overall response time and improving efficiency.
- Upheld strict confidentiality standards when handling sensitive personal information from customers during chats.
- Promoted additional products or services when appropriate, contributing to company revenue growth.
Email Support Representative
AT&T
02.2015 - 09.2020
- Utilized CRM software to track customer interactions, ensuring accurate documentation of all correspondence for future reference.
- Maintained a high level of accuracy in all email correspondences, ensuring that customers received clear and concise information to address their inquiries effectively.
- Enhanced customer satisfaction by promptly addressing and resolving email inquiries.
- Managed a high volume of emails daily, prioritizing tasks to maintain productivity and efficiency.
Education
Associate of Science - Data Analytics
DeVry University
Remote08.2021
Skills
- Strong work ethic
- Patience and tolerance
- Complaint handling
- Language fluency
- CRM software usage
- Teamwork
- Teamwork and collaboration
Timeline
Customer Service Chat Representative
Procore
09.2020 - Current
Email Support Representative
AT&T
02.2015 - 09.2020
Associate of Science - Data Analytics
DeVry University
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