Almedina Hajric
Bowling Green,KY
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented team player, looking to expand career with healthcare as a passion
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Chat Representative
CWI Inc
Bowling Green, KY
02.2017 - 03.2026
- Delivered prompt and efficient customer support via live chat, ensuring high satisfaction rates.
- Resolved complex inquiries by utilizing CRM tools to track and manage customer interactions.
- Trained new representatives on best practices for effective communication and issue resolution.
- Developed streamlined processes for handling common customer concerns, increasing response efficiency.
- Increased first-contact resolutions by carefully reviewing customer history before engaging in conversation.
- Promoted additional products or services when appropriate, contributing to company revenue growth.
- Assisted customers with product information and guided them through purchasing processes for a seamless experience.
- Worked closely with other departments as needed, ensuring proper collaboration for successful issue resolution.
- Handled high-volume chat interactions during peak hours while maintaining a professional demeanor at all times.
- Collaborated with team members to ensure consistent and high-quality customer service across all channels.
- Enhanced customer satisfaction by providing timely and accurate responses to inquiries via chat platform.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Educated customers about billing, payment processing and support policies and procedures.
Education
Bachelor of Science - Sociology
Western Kentucky University
Bowling Green, KY05.2012
Skills
- Strong work ethic
- Patience and tolerance
- Complaint handling
- Language fluency
- CRM software usage
- Problem-solving skills
- Time management
- Multitasking Abilities
- Calm and professional under pressure
- Computer skills
- Organizational skills
- Customer data confidentiality
- Call center operations
Certification
BLS/AED ID# 811193-11007120BD2 1-16-2026 Valid 2 Years
CPR/AED ID# 811197-11007246C06 1-16-2026 Valid 2 Years
Bloodborne Pathogens ID# 811211-11007726B08 Valid 1 Year
Languages
Serbian
Native or Bilingual
Timeline
Customer Service Chat Representative
CWI Inc
02.2017 - 03.2026
Bachelor of Science - Sociology
Western Kentucky University