Jaida Colton
Atlanta,US
Summary
Results-driven professional with over 5 years of progressive experience in customer service and operations management across various industries. Skilled in enhancing operational efficiency and customer satisfaction through innovative strategies and best practices, as demonstrated in roles at Mercedes-Benz Stadium and Quick Trip. Committed to leveraging expertise in team leadership and problem resolution to drive business growth and foster a collaborative work environment.
Overview
4
4
years of professional experience
Work History
Remote Customer Service/Chat Support Specialist
Amazon
05.2022 - 03.2024
- Implemented feedback from management to continually improve performance metrics within the chat support team.
- Trained new chat support specialists, fostering a supportive work environment that encouraged growth and development.
- Resolved complex technical issues for customers, demonstrating patience, persistence, and expertise in troubleshooting techniques.
- Conducted regular reviews of personal performance data to identify areas for improvement and implement targeted strategies accordingly.
- Managed high-volume chat inquiries, maintaining professionalism under pressure and prioritizing tasks effectively.
- Proficient in providing exceptional customer service through chat, email, and phone.
Skilled in active listening, empathy, and clear communication to resolve customer inquiries and issues promptly. - Proficient in providing exceptional customer service through chat, email, and phone.
Skilled in active listening, empathy, and clear communication to resolve customer inquiries and issues promptly.
Data Analyst
DoorDash
02.2020 - 03.2022
- Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources
- Proficient in SQL for querying and managing databases.
- Experienced with Python (pandas, NumPy) and R for data analysis and statistical modeling.
- Skilled in creating interactive dashboards and visualizations using Tableau and Power BI
- Conducted statistical analyses and designed A/B tests to evaluate changes and optimize business strategies.
Applied predictive analytics and machine learning techniques to forecast trends and improve decision-making.
- Enhanced business efficiency by identifying trends and patterns in complex datasets.
Education
Bachelor of Science - Information Technology
Georgia State University
Atlanta, GA05.2025
Associate in Political Science Pathway, A.A. -
University of Georgia
05.2022
Skills
- Email Communication
- Phone Communication
- Quality Controls
- System Onboarding
- Help Desk Support
- Workshop Coordination
- Hardware Maintenance
- Teamwork
- Collaboration
- Call Management
- MS Office
- Retail Store Support
- Microsoft Office
- CRM Software Usage
- Empathy Display
- Data Entry
Professionaltitle
Results-driven professional
Timeline
Remote Customer Service/Chat Support Specialist
Amazon
05.2022 - 03.2024
Data Analyst
DoorDash
02.2020 - 03.2022
Bachelor of Science - Information Technology
Georgia State University
Associate in Political Science Pathway, A.A. -
University of Georgia