Kierra Robinson
Midlothian,Tx
Summary
Experienced customer service professional with a passion for assisting others. Self-motivated and positive, ready to tackle new challenges and deliver results. Dedicated to contributing to team success by leveraging past and present experiences. Committed to advancing my career and gaining valuable expertise in a positive work environment.
Overview
11
11
years of professional experience
Work History
Customer Service Chat Representative
Santander Consumer USA
North Richland Hills, TX/ Remote
12.2017 - Current
- Enhanced customer satisfaction by providing timely and accurate responses to inquiries via chat platform.
- Handled high-volume chat interactions during peak hours while maintaining a professional demeanor at all times.
- Managed approximately 60-80 incoming chats and 40 emails per day from customers
- Provided constructive feedback during team meetings about potential improvements or challenges faced, contributing to the overall success of the customer service team.
- Developed rapport with customers by actively listening to their concerns and empathizing with their situations.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Client Account Resolution Specialist
Conifer Health Solutions
Frisco, TX
04.2016 - 12.2017
- Inbound/Outbound Calls for different hospitals with different policy’s and portals
- Resolve any customer concerns
- Assist with balance resolution
- Directly communicate with the Hospital to update account information
Sr.Risk Coordinator/Auto Collections
Capital One Auto Finance
Plano, TX
06.2014 - 09.2015
- Conduct extensive customer interaction via inbound and outbound calls
- Assist manager with training and new hires
- Motivate associates to perform and meet team goals
- Maintain a high level of performance in a fast-pace environment
- Manage a portfolio which averages 100-120 accounts monthly
- Locate customers using credit bureau information, background checks, loan documents, and other paperwork or databases
Education
Did Not Complete - Education
Jarvis Christian College
Hawkins, TX01.2012
High School -
David W. Carter High School
Dallas, TX01.2009
Skills
- Strong work ethic
- Patience and tolerance
- Typing speed
- Empathy display
- Customer service
- Problem-solving skills
- Time management
- Attention to detail
- Calm and professional under pressure
- Reliability
Timeline
Customer Service Chat Representative
Santander Consumer USA
12.2017 - Current
Client Account Resolution Specialist
Conifer Health Solutions
04.2016 - 12.2017
Sr.Risk Coordinator/Auto Collections
Capital One Auto Finance
06.2014 - 09.2015
High School -
David W. Carter High School
Did Not Complete - Education
Jarvis Christian College