Summary
Overview
Work History
Education
Skills
Timeline
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Inydine Basile

Orlando,FL

Summary

Compassionate Certified Nursing Assistant diligent about serving patient's medical and personal needs. Focused on delivering high-quality care to individuals from diverse backgrounds. Dedicated to protecting patient safety and promoting satisfaction with facility services. Kind and energetic professional with outstanding bedside manner and charting abilities.

Overview

10
10
years of professional experience

Work History

Call Center/Chat Support Specialist

TRUIST
Orlando, FL
06.2019 - 03.2023
  • Provided client with information about Bank products and services.
  • Opened accounts, assisting with processing and taking loan applications.
  • Troubleshooted and assisted customers with online inquiries.
  • Answered, screened and processed high volume of calls daily with call management system and web-based communications.
  • Monitored call queues in order to prioritize incoming calls by urgency or importance level.
  • Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.

Digital Support/Call Center

SunTrust Banks Inc
Orlando, WV
01.2017 - 06.2019
  • Assisted customers with banking transactions, identifying and servicing customer needs and resolving issues.
  • Managed customer experience by greeting customers and answering phone promptly.
  • Completed high volume of outbound/inbound calls per day with above-average conversion rate.
  • Developed and maintained online banking services for customers.
  • Identified transaction errors when debits and credits did not balance.

CNA/Patient Safety Sitter

Orlando Health
01.2013 - 09.2016
  • Ensured compliance with HIPAA regulations regarding confidentiality of information.
  • Identified potential safety hazards within the patient environment.
  • Responded quickly to emergency situations, such as cardiac arrest or other life-threatening events.
  • Observed patient behavior for potential signs of distress or discomfort.
  • Collaborated with interdisciplinary team members to ensure quality patient care was delivered at all times.
  • Performed vital sign assessments, such as taking blood pressure and temperature.

Education

Associate of Arts - Nursing

VALENCIA COLLEGE
Orlando, FL
05.2026

Skills

  • Crisis Intervention
  • Inbound Phone Call Management
  • Bilingual
  • Strong Organizational Skills
  • Computer Skills
  • Direct Patient Care
  • Patient Lifting
  • Medical Terminology Knowledge
  • Emergency Response

Timeline

Call Center/Chat Support Specialist

TRUIST
06.2019 - 03.2023

Digital Support/Call Center

SunTrust Banks Inc
01.2017 - 06.2019

CNA/Patient Safety Sitter

Orlando Health
01.2013 - 09.2016

Associate of Arts - Nursing

VALENCIA COLLEGE

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Inydine Basile