PRECIOUS BOATENG
Worcester
Summary
Compassionate and service-driven public health professional with 5+ years of experience in behavioral health, residential services, crisis intervention, and client support. Currently pursuing a Master of Public Health with a strong interest in community health, program evaluation, and health equity. Proven ability to work with diverse populations, manage high-volume caseloads, support treatment planning, and collaborate with interdisciplinary teams in clinical and community settings.
Professional communicator with experience in customer service and support. Strong focus on team collaboration and achieving results. Known for adaptability, reliability, and effective problem-solving. Skilled in managing high call volumes, resolving customer concerns, and utilizing ESDB systems.
Overview
7
7
years of professional experience
Work History
Call Center Specialist
Community Healthlink
Worcester, MA
08.2023 - Current
- Conduct behavioral health intake screenings and triage.
- Provide crisis support and resource navigation.
- Document in EHR systems.
- Collaborate with clinicians and care coordinators.
Residential Counselor
Seven Hills Foundation
Worcester, MA
02.2023 - 06.2023
- Implemented individualized care plans.
- Ensured safety and medication compliance.
Residential Counselor
Vinfen Corporation
Somerville, MA
07.2021 - 02.2023
- Applied evidence-based behavioral interventions.
- Participated in interdisciplinary meetings.
Residential Counselor
North Suffolk Mental Health Association
Chelsea, MA
09.2018 - 02.2021
- Provided patient-centered support and crisis response.
- Tracked clinical outcomes.
Education
Master of Science - Public Health
University of Massachusetts Lowell
Lowell, MA08-2026
Bachelor of Arts - Psychology
University of Massachusetts Boston
01.2022
High School Diploma -
South High Community
Worcester, MA06-2016
Skills
- Crisis Intervention
- Community Health
- EHR
- Program Evaluation
- Case Management
- Team Collaboration
- Cultural Competence
- Gathering information
- Data entry
- Attention to detail
- Problem-solving abilities
- Multitasking
Timeline
Call Center Specialist
Community Healthlink
08.2023 - Current
Residential Counselor
Seven Hills Foundation
02.2023 - 06.2023
Residential Counselor
Vinfen Corporation
07.2021 - 02.2023
Residential Counselor
North Suffolk Mental Health Association
09.2018 - 02.2021
Bachelor of Arts - Psychology
University of Massachusetts Boston
Master of Science - Public Health
University of Massachusetts Lowell
High School Diploma -
South High Community