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Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Timeline
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Danielle Rose

Sacramento,CA

Work Preference

Desired Job Title

Call Center SpecialistCareer Pathway InstructorCase ManagerTeam Lead Service CoordinatorDirect Support Professional

Work Type

Full TimeGig WorkConsulting

Location Preference

RemoteHybrid
Location: Sacramento, CA, USSan Francisco, CA
Open to relocation: Yes

Important To Me

Work-life balanceHealthcare benefitsWork from home optionPaid time offFlexible work hours4-day work weekCareer advancementPersonal development programsPaid sick leaveCompany Culture

Summary

Behavioral health professional with a decade of experience enhancing client outcomes through effective crisis intervention and care coordination. Proven track record in managing client interactions and ensuring compliance with regulatory standards while supporting vulnerable populations. Collaborative approach to resource navigation and community engagement drives impactful service delivery.

Overview

11
11
years of professional experience

Work History

Call Center Specialist

Pacific Clinics
Los Angeles, CA
01.2025 - Current
  • Manage high-volume inbound calls while providing trauma-informed support and exceptional customer service to clients seeking behavioral health services.
  • De-escalate emotionally charged situations with professionalism, empathy, and solution-focused communication.
  • Provided clients with accurate information on programs, referrals, and available behavioral health resources, facilitating informed decision-making.
  • Conducted screenings, intake registration, and insurance verification, ensuring compliance with program and Medi-Cal requirements for effective client service.
  • Coordinate communication between clinical staff, schools, community partners, and internal departments to support continuity of care.
  • Documented services and client interactions to maintain adherence to EPSDT, Short-Doyle, and Medi-Cal regulations, supporting quality assurance.

Career Pathway Instructor

Homebridge
San Francisco, CA
10.2023 - 11.2024
  • Facilitated virtual instruction and workforce development training for adult learners entering caregiving and community service professions.
  • Delivered interactive remote instruction using Zoom, Microsoft Teams, and GoToMeeting, fostering an engaging online learning experience.
  • Created supportive learning environments through active student engagement and responsive communication to enhance learner retention.
  • Assessed course effectiveness via student feedback and performance metrics, leading to targeted improvements in training outcomes.
  • Applied adult learning principles and curriculum development strategies to support diverse learning needs.
  • Supported older adults and individuals with disabilities through education focused on caregiving best practices.

Case Manager

CommuniCare Health Centers Behavioral Health
West Sacramento, CA
12.2021 - 10.2023
  • Developed individualized case plans to support rehabilitation, recovery, and successful reintegration for behavioral health clients.
  • Coordinated services with healthcare providers, community organizations, probation departments, and social service agencies to enhance client support.
  • Liaised between courts, treatment providers, and clients to ensure continuity of care and effective progress tracking.
  • Connected clients to housing, mental health, medical, and community support resources to facilitate comprehensive care.
  • Maintained detailed documentation and electronic charting records in compliance with regulatory standards.

Team Lead Service Coordinator

El Hogar Inc.
Sacramento, CA
09.2018 - 11.2021
  • Provided crisis intervention and de-escalation support during psychiatric and behavioral emergencies, ensuring client safety and stabilization.
  • Collaborated with interdisciplinary teams to implement individualized care plans and improve client outcomes.
  • Conducted comprehensive client assessments to identify treatment goals and support needs, facilitating tailored interventions.
  • Mentored and modeled professionalism, accountability, and quality service delivery for staff.
  • Ensured accurate documentation and confidentiality compliance, supporting effective case management and timely reporting.

Direct Support Professional

Home Instead Senior Care
Sacramento, CA
05.2019 - 04.2020
  • Provided personal care, companionship, medication reminders, and assistance with daily living activities to enhance quality of life for older adults and individuals with disabilities.
  • Assisted clients with daily living activities and personal care needs.
  • Provided companionship and emotional support to seniors in their homes.
  • Monitored client well-being and reported changes in condition to healthcare supervisors to ensure timely medical interventions.
  • Coordinated transportation for medical appointments and social activities.

Assistant Office Manager / Intake Specialist

Bella Nirvana Center
Sacramento, CA
04.2018 - 10.2018
  • Coordinated intake processes, handled administrative operations, managed accounts payable/receivable, and organized client documentation to streamline office functions.
  • Managed scheduling for staff and client appointments efficiently.
  • Coordinated daily office operations and maintained smooth workflow.
  • Enhanced office efficiency by maintaining accurate records and facilitating cross-department collaboration.
  • Supported financial processes by processing invoices and managing budgets.

Director of Social Services / Program Coordinator

Lifesteps
Sacramento, CA
10.2017 - 04.2018
  • Coordinated with public agencies and community providers to connect clients with essential social services and support resources, streamlining access to needed assistance.
  • Managed caseload of 30 clients, developing individualized service plans that enhanced client engagement and goal attainment.
  • Developed community outreach programs to enhance service accessibility.
  • Supervised case management staff to ensure compliance with regulations.
  • Coordinated training sessions for staff on best practices in social services.

Resource Assistant

Southside Art Center
Sacramento, CA
08.2016 - 10.2017
  • Coordinated onboarding and training efforts, ensuring smooth integration of new employees and effective knowledge transfer.
  • Oversaw inventory of art supplies and resources to ensure availability.
  • Scheduled volunteers for various art programs to ensure adequate coverage.
  • Helped organize community art events and workshops at local venues.
  • Managed reporting and administrative projects, streamlining processes to enhance operational effectiveness.

Residential Counselor Supervisor

Oaks Youth Services
Sacramento, CA
07.2015 - 08.2016
  • Collaborated with multidisciplinary teams to develop and implement effective treatment and behavioral support plans.
  • Reduced behavioral incidents through crisis intervention and de-escalation techniques.
  • Supervised residential counselors, enhancing support for youth with behavioral and emotional challenges.

Education

Bachelor of Science - Psychology

University of Phoenix
Sacramento, CA
05-2017

Associate of Science - Psychology

American River College
Sacramento, CA
06-2014

Skills

  • Crisis intervention and de-escalation
  • Behavioral health support
  • Case management
  • Client advocacy and empowerment
  • Care coordination
  • Mental health services
  • Customer service and call center operations
  • Insurance verification and intake
  • Documentation and compliance
  • Community resource navigation
  • Team leadership and staff support
  • Curriculum development and virtual instruction

Languages

English
Full Professional

Affiliations

  • Volunteer -Sacramento food bank
  • Volunteer - SPCA

Timeline

Call Center Specialist

Pacific Clinics
01.2025 - Current

Career Pathway Instructor

Homebridge
10.2023 - 11.2024

Case Manager

CommuniCare Health Centers Behavioral Health
12.2021 - 10.2023

Direct Support Professional

Home Instead Senior Care
05.2019 - 04.2020

Team Lead Service Coordinator

El Hogar Inc.
09.2018 - 11.2021

Assistant Office Manager / Intake Specialist

Bella Nirvana Center
04.2018 - 10.2018

Director of Social Services / Program Coordinator

Lifesteps
10.2017 - 04.2018

Resource Assistant

Southside Art Center
08.2016 - 10.2017

Residential Counselor Supervisor

Oaks Youth Services
07.2015 - 08.2016

Bachelor of Science - Psychology

University of Phoenix

Associate of Science - Psychology

American River College

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Danielle Rose