Summary
Overview
Work History
Education
Skills
Timeline
Generic

William Delgado

Jeffersonville,IN

Summary

Compassionate advocate with expertise in case management and crisis intervention. Skilled in addressing client needs and resolving conflicts to enhance satisfaction. Proven track record in managing complex cases and maintaining accurate patient documentation, delivering effective mental health support.

Overview

18
18
years of professional experience

Work History

Call Center Representative

Spectrum Business
Louisville, Kentucky
07.2022 - Current
  • Educated customers on Spectrum Business products and services, enhancing their understanding and satisfaction.
  • Answered incoming calls and assisted customers with product inquiries, billing questions, and service-related issues, ensuring timely and accurate support.
  • Updated customer accounts, addresses and contact information within call management databases.
  • Managed customer expectations by clarifying needs and recommending suitable products and services, improving overall customer experience.

Tenncare Advocate

TNCSA
Jackson, Tennessee
09.2010 - 09.2021
  • Managed case files, ensuring organization and accuracy to support case resolution.
  • Collaborated with colleagues on complex cases, developing strategies that addressed client needs.
  • Managed case files and documentation, ensuring all relevant information was organized, accessible, and maintained in strict confidentiality.
  • Advised clients on legal rights and obligations, facilitating informed decision-making.

Mental Health Technician

Lakeside Behavioral Health System
Memphis, Tennessee
03.2008 - 09.2021
  • Delivered crisis intervention and de-escalation techniques to effectively manage and stabilize patient behavior.
  • Monitored vital signs, including pulse, respiration, and temperature, to ensure patient safety and well-being.
  • Documented patient observations, interventions, and concerns in charts and electronic systems to sustain continuum of care from admission to discharge.
  • Created activities that promoted physical wellness, emotional stability, cognitive functioning, independent living skills and social interaction among patients.
  • Transported clients to external appointments to ensure continuity of care.

Education

Associate of Arts -

Miami Dade College
Miami, FL
03-2026

Skills

  • Customer service
  • Customer service excellence
  • Effective communication
  • Bilingual proficiency
  • Conflict resolution
  • De-escalation techniques
  • Crisis intervention
  • Critical thinking
  • Time management
  • Case management
  • Patient documentation
  • Patient safety management
  • Health monitoring
  • Behavior observation
  • Therapeutic communication

Timeline

Call Center Representative

Spectrum Business
07.2022 - Current

Tenncare Advocate

TNCSA
09.2010 - 09.2021

Mental Health Technician

Lakeside Behavioral Health System
03.2008 - 09.2021

Associate of Arts -

Miami Dade College
William Delgado