Raynecia Love

Senior Residential Counselor/Facility Manager

· Mentor and train new staff on investigative techniques, complaint intake protocols, de-escalation strategies, and best practices for trauma-informed advocacy.

· Conduct unannounced monitoring visits to observe facility conditions, interview residents, identify systemic issues, and document findings in detailed reports used to inform corrective action plans.

· Collaborate with multidisciplinary teams, including mental health professionals, social workers, and external oversight bodies, to resolve systemic facility issues and improve long-term care outcomes.

· Independently lead resident advocacy efforts, investigating grievances related to care quality, dignity, and rights violations, and driving complaints to resolution through direct negotiation with administrators and external agencies.

·Monitor client health, behavior, and living conditions with a focus on identifying potential neglect, abuse, or exploitation.

·Promptly reporting concerns to families, healthcare providers, and appropriate authorities.

·Navigated complex healthcare and social service systems to secure necessary resources.

·Identified high-risk situations and coordinated immediate protective interventions.

· Developed individualized safety plans in collaboration with law enforcement, legal advocates, and community agencies, representing client interests in court proceedings when necessary.