Elizabeth Patrick
New Braunfels,TX
Summary
Clinical specialist with proven record in managing patient care and optimizing clinical processes. Skilled in medical device management, patient education, and compliance with healthcare regulations. Strong focus on teamwork and adaptability, ensuring reliable performance and effective collaboration. Known for problem-solving abilities and dedication to achieving outcomes.
Overview
13
13
years of professional experience
1
1
Certification
Work History
CALL CENTER CLINICAL SPECIALIST
HCA Healthcare Inc.
05.2024 - Current
- Offer emotional support, crisis intervention, and referrals through a 24/7 mental health hotline.
- Evaluate callers' needs, and guide them toward the most suitable inpatient or outpatient services.
- Led development and implementation of clinical protocols to enhance patient care standards.
- Collaborated with multidisciplinary teams to streamline clinical workflows and improve operational efficiency.
- Streamlined workflow processes within clinical teams by implementing innovative technologies and best practices that resulted in improved efficiency and reduced error rates.
BEHAVIORAL HEALTH CLINICIAN
HCA Healthcare Inc.
06.2022 - 05.2024
- Conducted 8-10 comprehensive assessments to determine patient needs and treatment plans per shift.
- Developed and implemented evidence-based therapeutic interventions for diverse populations.
- Maintained accurate documentation of patient progress and treatment adjustments in electronic health records.
- Trained and mentored 4 junior clinicians, enhancing team knowledge and service delivery standards.
TRANSPLANT SOCIAL WORKER
HCA Healthcare: Methodist Hospital
01.2022 - 06.2022
- Conducted 8-10 comprehensive assessments to evaluate client needs and develop tailored intervention plans per shift.
- Collaborated with multidisciplinary teams to coordinate holistic care for patients and their families.
- Advocated for client access to resources, enhancing support systems within the community.
- Facilitated weekly therapeutic group sessions, promoting emotional well-being and social skills development.
TRANSPLANT SOCIAL WORKER
INDIANA UNIVERSITY HEALTH
04.2020 - 11.2021
- Facilitated group therapy sessions with 5-10 clients to help develop coping skills and improve communication
- Implemented evidence-based interventions, improving client outcomes through strategic program adjustments.
- Led crisis intervention initiatives, ensuring safety and immediate support for high-risk individuals.
- Developed training materials for staff on trauma-informed care principles, fostering a supportive environment.
ASSESSMENT CASEWORKER
LUCAS COUNTY CHILDREN SERVICES
07.2017 - 02.2020
- Managed a caseload of 15 families, assessing each ones own needs and developed tailored service plans to support family stability.
- Led community outreach initiatives, fostering partnerships with local organizations to expand resources for families in need.
- Monitored case progress for timely completion and compliance with applicable regulations.
- Established trusting relationships with clients, fostering open communication and rapport building.
- Advocated for client rights and represented client interests at court hearings.
QUALIFIED HEALTH HOME WELLNESS SPECIALIST
HARBOR
12.2012 - 06.2017
- Worked effectively in fast-paced environments.
- Developed and implemented process improvements, enhancing operational efficiency across departments
- Cultivated relationships with key partners, enhancing collaboration and driving successful outcomes
- Conducted weekly workshops and seminars to promote wellness and disease prevention.
Education
Master of Social Work - Social Work
University of Toledo
Toledo, Ohio05.2018
Bachelor of Science -
Western Michigan University
Kalamazoo, MI05.2012
Skills
- Crisis intervention
- Emotional support
- Patient assessment
- Evidence-based interventions
- Multidisciplinary collaboration
- Process improvement
Certification
Licensed Master Social Worker, State of Texas
Timeline
CALL CENTER CLINICAL SPECIALIST
HCA Healthcare Inc.
05.2024 - Current
BEHAVIORAL HEALTH CLINICIAN
HCA Healthcare Inc.
06.2022 - 05.2024
TRANSPLANT SOCIAL WORKER
HCA Healthcare: Methodist Hospital
01.2022 - 06.2022
TRANSPLANT SOCIAL WORKER
INDIANA UNIVERSITY HEALTH
04.2020 - 11.2021
ASSESSMENT CASEWORKER
LUCAS COUNTY CHILDREN SERVICES
07.2017 - 02.2020
QUALIFIED HEALTH HOME WELLNESS SPECIALIST
HARBOR
12.2012 - 06.2017
Master of Social Work - Social Work
University of Toledo
Bachelor of Science -
Western Michigan University