Dayanara Flores
Houston
Summary
Dynamic professional with extensive experience at The Providencia Group, excelling in crisis intervention and care coordination. Proven ability to develop treatment plans and conduct comprehensive assessments, demonstrating strong problem-solving and empathy skills. Adept at ensuring compliance with federal regulations while enhancing safety standards and fostering effective communication among stakeholders.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Clinical Call Center Specialist
The Providencia Group
Houston
02.2024 - Current
- Ensure compliance with federal and state regulatory guidelines, maintaining agency standards in case management and documentation.
- Provide feedback and support to crisis line staff, ensuring appropriate responses to crisis calls and conducting necessary follow-ups.
- Independently coordinate referrals and service planning, acting as a liaison with legal providers and immigration courts to support children and families.
- Conduct comprehensive assessments and develop treatment plans, making informed decisions regarding the safety and well-being of assigned cases.
- Worked in the Safety Well-Being department following up with the minors safety concerns including child abused and neglect, trafficking screening, suicidal and self harm assessment, Risk assessment, connect the Unaccompanied Alien Child and the sponsor with community resources and tailor individualized safety plan according to the minor’s needs, conduct 14 days follow-up as needed.
- Assisted the Sexual Abused Hotline, by serving as a point of contact with the intake process, provide intervention services, provide crisis counseling, conduct assessment and community referral.
- Aid the child trafficking department, by utilizing interrogation techniques to access for labor or sexual trafficking of the Unaccompanied Alien Child, conduct trafficking assessment, connect the client with ASPIRE services from the Office of trafficking in person department (OTIP) tailor a trafficking safety plan to the needs of the child, provide community resources and conduct 14 day follow-up.
Senior Counselor-Intensive Family Preservation
Wheeler Clinic
Hartford
09.2022 - 01.2024
- Coordinated care and facilitated resource access to enhance communication and advocacy among multiple stakeholders.
- Developed personalized care plans and provided crisis intervention through various communication modes, conducting group and individual counseling sessions.
- Documented client interactions and case management activities for accurate reporting and progress tracking, addressing potential risks with trauma-informed interventions.
EHS Specialist/Interim Director
Sysco Metro New York
Jersey City
07.2019 - 09.2020
- Managed the implementation and maintenance of safety policies and programs, offering workers' compensation support and project assistance to boost organizational performance.
- Conducted investigations of vehicle accidents and workplace injuries, identified root causes, and executed corrective actions to prevent recurrence and elevate safety standards.
- Delivered safety training for new hires and annual refresher courses, ensuring adherence to Vision Zero, DOT, and OSHA regulations, while maintaining training and driver qualification records.
Safety Coordinator
Baldor Food
Bronx
06.2018 - 04.2019
- Collaborated with management to improve safety controls and ensure compliance with facility safety standards, leading to a safer work environment and the creation of a comprehensive employee safety training program.
- Conducted OSHA safety inspections and monitored equipment performance, fostering interdepartmental cooperation to address safety issues and uphold a continuous commitment to workplace safety.
Environmental M Safety Compliance Coordinator
Envoy Air
La Guardia Airport, Queens
07.2012 - 11.2017
- Coordinated and implemented comprehensive environmental and safety programs, ensuring compliance with federal, state, and local regulations.
- Promoted sustainable practices within the organization, enhancing environmental responsibility.
- Ensured a safe workplace environment through diligent adherence to safety protocols and standards.
Advance Customer Service Representative
Cablevision Corporation
Bronx
11.2010 - 08.2014
- Addressed and resolved inbound customer inquiries, delivering comprehensive solutions that maintained high satisfaction levels through exceptional service.
- Provided advanced technical support, effectively resolving complex issues and significantly enhancing the customer experience.
- Consistently received positive feedback from customers, contributing to the overall reputation and success of the service team.
Education
Bachelor of Arts - Psychology
Cuny-Lehman College
Bronx, New York05-2022
Safety & Environmental Coordinator Certificate -
American Airlines FlagShip University (FSU)
Fort Worth, Texas09-2017
OSHA 30 Hour Training -
Envoy Air Training Center
Little Rock, Arkansas01.2017
Associate of Arts - Liberal Arts And Sciences
Cuny- Hostos Community College
The Bronx, NY05-2005
Skills
- Safety / Environmental Requirements
- Federal Agency Regulations
- OSHA Training
- Staff Training / Development
- Incident/Case Management
- Evaluation / Monitoring
- Preventive Maintenance
- Contract Management
- Treatment Planning
- Care Coordination
- Client Assessment
- Crisis Intervention
- Documentation
- Communication
- Problem-Solving
- Empathy
- Time Management
- Cultural Competency
Certification
- First Aid/CPR, Sacred Heart, 05/01/22
- OSHA 30 Hour Training, Envoy Air Training Center, 05/01/17
- Safety & Environmental Coordinator Certificate, American Airlines FlagShip University (FSU), Present
Timeline
Clinical Call Center Specialist
The Providencia Group
02.2024 - Current
Senior Counselor-Intensive Family Preservation
Wheeler Clinic
09.2022 - 01.2024
EHS Specialist/Interim Director
Sysco Metro New York
07.2019 - 09.2020
Safety Coordinator
Baldor Food
06.2018 - 04.2019
Environmental M Safety Compliance Coordinator
Envoy Air
07.2012 - 11.2017
Advance Customer Service Representative
Cablevision Corporation
11.2010 - 08.2014
Bachelor of Arts - Psychology
Cuny-Lehman College
Safety & Environmental Coordinator Certificate -
American Airlines FlagShip University (FSU)
OSHA 30 Hour Training -
Envoy Air Training Center
Associate of Arts - Liberal Arts And Sciences
Cuny- Hostos Community College