Nydia Collado
North Bergen,New Jersey
Summary
Motivated, independent, enthusiastic and detail oriented professional seeking employment in a company that will allow me to show my people, computer and professional skills and offer opportunity for growth.
Overview
9
9
years of professional experience
Work History
Clinical Field Specialist/Call Center Representative
HarmonyCares
New Jersey
04.2025 - Current
- Record members medical histories, measured vital signs, preform capillary blood draw and collect urine sample for clinical testing.
- Collect, label properly, package and store specimen for shipment to clinical laboratory for processing.
- Support members care through clinical partnership with nurses and care management team.
- Coordinate daily travel itinerary for medical home visits.
- Contact insurance plan members via phone call and or text message to confirm or reschedule appointments for medical home visits.
- Prepare and maintain supplies, medical bag and medical equipment for testing.
- Assist in identifying and closure of quality of gaps by capturing images of the eyes with Remedial Fundus Camera and preforming bone density test with MiniOmni Bone Density Scanner.
- Contact Health Plan members via provide lists to secure appointments with field providers to deliver complete health risk assessment and in home lab screening.
- Utilize up to six different software applications simultaneously, often while the member is on the line.
- Confirm, verify and update all demographic, contact information and insurance active status while following HIPPA guidelines on every call.
- Meet set performance standards, department goals and metric
Primary Care Giver
Family Members
Santiago, Dominican Republic
01.2018 - 02.2024
- Cleaned and sanitized environment for family members.
- Shopped for groceries, prepared meal accordingly to dietary needs and assisted in feedings.
- Administered medication as directed by medical professionals.
- Engaged family members with mental, physical and stimulating activities to maintain mobility and quality of life.
- Provided routine personal care such as bathing and dressing.
- Measured vital signs, preformed capillary puncture and reported observations of family members condition to medical professional.
Education
Certificate - Phlebotomy And EKG Technician
K&G Career Academy
Elizabeth, NJCertificate - Medical Assistant
Ultra Sound Diagnostic School
New York, New York2001
Skills
- Appointment Setting
- Knowledge of Salesforce, Five9, Persivia, Athena, Microsoft Office, Bookings and Remidio
- Direct Patient Care
- Inventory and supply management
- Tube feedings and medications familiarity
- Vital signs monitoring
- OB/GYN procedures
- Fluent in Spanish
Timeline
Clinical Field Specialist/Call Center Representative
HarmonyCares
04.2025 - Current
Primary Care Giver
Family Members
01.2018 - 02.2024
Certificate - Phlebotomy And EKG Technician
K&G Career Academy
Certificate - Medical Assistant
Ultra Sound Diagnostic School