Leslie Betancourt
14681 Adams St #5,CA
Summary
Motivated individual with experience in customer service. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
5
5
years of professional experience
Work History
Call Center Representative
Adopt A Highway
Costa Mesa , CA
2024.01 - 2024.05
- Conducted a high volume of outbound calls to existing and potential customers to promote services.
- Utilized knowledge base to answer inquiries from customers quickly and effectively.
- Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.
BDC Representative
Toyota Place
Garden Grove
2023.01 - 2023.12
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined appointment scheduling for increased efficiency.
- Boosted sales with proactive follow-up calls and consistent communication with potential clients.
Hostess
Kabukijapaneserestaurants
Huntington Beach
2021.06 - 2022.01
- Boosted customer experiences by efficiently managing reservations and seating arrangements.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Increased overall dining satisfaction by promptly addressing and resolving guest concerns or issues.
Gymnastics Coach
Tumble-n-kids
Huntington Beach , CA
2019.06 - 2020.02
- Boosted gymnasts confidence levels by offering constructive feedback and personalized support.
- Ensured safety of all participants through strict adherence to gym rules, equipment maintenance, and proper spotting techniques.
- Cultivated a positive team environment by promoting sportsmanship and mutual respect among athletes.
Education
California State University - Long Beach
2026-06
High School Diploma -
Ocean View High School
06.2021
Skills
- Appointment setting
- Problem-solving
- Attention to detail
- Customer service
Languages
Spanish
Professional
Timeline
Call Center Representative
Adopt A Highway
2024.01 - 2024.05
BDC Representative
Toyota Place
2023.01 - 2023.12
Hostess
Kabukijapaneserestaurants
2021.06 - 2022.01
Gymnastics Coach
Tumble-n-kids
2019.06 - 2020.02
California State University - Long Beach
High School Diploma -
Ocean View High School
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