Ami Koudaya
Minneapolis,MN
Summary
Motivated professional eager to embrace new challenges. Demonstrates strong work ethic, adaptability, and exceptional interpersonal skills. Proven ability to work independently and rapidly acquire new competencies.
Overview
5
5
years of professional experience
Work History
Operations Administrator
Homeward Bound
Plymouth, MN
01.2025 - Current
- Oversee site and program operations, including staffing, scheduling, budgeting, training, and compliance monitoring, to ensure smooth and effective service delivery.
- Manage high-level administrative functions, including calendar coordination, meeting planning, and report preparation, ensuring that executive and program leadership are supported with seamless operations.
- Facilitate executive decision-making through data analysis, strategic input, and careful handling of sensitive, confidential communications.
- Monitor and support the delivery of healthcare services, ensure environmental safety protocols are adhered to, and maintain nutritional standards to support overall wellness.
- Oversee frameworks and exception processes related to DWRS rates, funding models, and operational compliance, ensuring adherence to funding regulations, and operational efficiency.
Multi-Site Manager
Dungarvin
Minneapolis, MN
12.2023 - 05.2024
- Coordinate and oversee the development of Individualized Service Plans (ISPs), Coordinated Service and Support Plans (CSSPs), and annual/semi-annual reviews, ensuring full alignment with regulatory standards and individualized care needs.
- Manage staffing schedules, assist with shift coordination, and proactively resolve coverage gaps to support continuous service delivery.
- Track accounts receivable, support budgeting processes, and promote sound financial practices aligned with organizational goals.
- Assist with payroll processes, monitor timesheets, and manage resource allocation to meet both budgetary and service expectations.
- Serve as a key liaison between staff and executive leadership, facilitating internal communications, and coordinating cross-functional initiatives.
Medical Support Assistant
Harry Meyering Center
Mankato, MN
06.2021 - 11.2023
- Successfully perform complex job responsibilities while maintaining full compliance with ADA, FMLA, HIPAA, and other federal, state, and local standards, consistently exceeding productivity benchmarks.
- Trusted member of the Harry Meyering ICF Leadership Team, contributing to organizational strategy, planning, and service excellence.
- Serve as a liaison and communication hub among stakeholders (registered nurses, program managers, directors, clinicians, case managers, and guardians).
- Provide structured onboarding and on-the-job training for new hires, including teaching CPR, medication administration, and essential nursing skills.
- Support administrative functions, including reception, clerical tasks, data entry, and records management, emphasizing reliability and attention to detail.
Research Assistant
Cottagewood Senior Communities
Mankato , MN
08.2020 - 06.2021
- Administered medication to ensure patient compliance and safety.
- Planned activities and coordinated calendars to optimize research schedules.
- Entered data accurately to maintain integrity of research findings.
- Facilitated effective communication with stakeholders to ensure timely updates on project status changes.
Education
Bachelor of Science - Business Management
Metropolitan State University
Saint Paul, MN05-2025
Bachelor of Arts - Liberal Arts And Sciences
Minnesota State University, Mankato
Mankato, MN09-2024
Certificate - Accounting Management And Computer Info Systens
North Hennepin Community College
Minneapolis, MN05-2024
Skills
- Financial analysis
- Data analysis
- Microsoft Excel
- Project management
- Policy enforcement
- Record preparation
- Meeting coordination
- Scheduling coordination
- Proficient in Microsoft 365, Google Suite
- Quality assurance
- Risk management
- Adaptability
- Financial management
- Conflict management
- Filing and data archiving
- Spreadsheet tracking
Languages
French
Native/ Bilingual
Timeline
Operations Administrator
Homeward Bound
01.2025 - Current
Multi-Site Manager
Dungarvin
12.2023 - 05.2024
Medical Support Assistant
Harry Meyering Center
06.2021 - 11.2023
Research Assistant
Cottagewood Senior Communities
08.2020 - 06.2021
Bachelor of Science - Business Management
Metropolitan State University
Bachelor of Arts - Liberal Arts And Sciences
Minnesota State University, Mankato
Certificate - Accounting Management And Computer Info Systens
North Hennepin Community College
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