Ami Sims
Naperville,IL
Summary
Dedicated college graduate with successful experience in fast-paced office settings. Hardworking and detail-oriented team player with expertise in completing various tasks and offering staff support.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Campus Manager
Fresh Prints
04.2023 - 09.2023
- Proactively generated leads and collaborated closely with customers to fulfill their unique design requirements, fostering innovative solutions and exceeding customer expectations
- Achieved rapid sales success by generating $2,000 in profits within a single week, earning recognition as one of the top ten campus managers, highlighting exceptional sales and dedication.
Receptionist
Naperville Animal Hospital
11.2020 - 07.2021
- Delivered exceptional client service by efficiently coordinating grooming and surgical appointments, resulting in a 10% increase in appointment efficiency and enhanced client satisfaction
- Streamlined phone inquiry management, conducted efficient copying/scanning through Cornerstone software, managing insurance, cash handling, and executed precise data entry, enhancing operational efficiency and achieving an 8% increase in task completion speed.
Member Concierge
Lifetime Fitness
05.2023 - 08.2023
- Enhanced daily interactions with 50+ members, optimizing arrival and departure experiences for increased customer satisfaction, leading to a notable 8% improvement in customer retention and loyalty
- Cultivated strong member relationships through motivational support, driving significant gains in engagement and satisfaction.
Education
B.A. Enterprise Leadership -
The University of Iowa
Iowa City, IASkills
- Proficient in Japanese and Spanish
- Microsoft 365, Microsoft Office
- Time Management
- Strong Organizational Skills
- Punctual and Dependable
- Interpersonal Communication
Websites
Certification
Certification in Business Plan Development, 10/2023, Harvard Business Review
Educational Projects
- Business Consulting, Fall Semester, 2023 - Spring Semester, 2024: Within the span of 2 semesters, my consulting group and I successfully assisted IC Pilates in boosting customer retention by 50% through strategic marketing efforts and helped Amazing Afrika understand and utilize surrounding competition, creating innovative marketing strategies for their start-up process.
- Managing the Growth Business, Fall Semester, 2023: Led an interdisciplinary team to successfully launch and expand a bike manufacturing venture in a competitive simulation, securing a key investor loan that boosted profits by 35%.
Timeline
Member Concierge
Lifetime Fitness
05.2023 - 08.2023
Campus Manager
Fresh Prints
04.2023 - 09.2023
Receptionist
Naperville Animal Hospital
11.2020 - 07.2021
B.A. Enterprise Leadership -
The University of Iowa
Certification in Business Plan Development, 10/2023, Harvard Business Review
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