Ami Yates
Gainesville,GA
Summary
Versatile Customer Support Manager highly effective at conflict resolution and persuasive communication. Knowledgeable about quality assurance and training to support and set up teams for success. Hardworking and reliable with excellent attention to detail to manage processes and timelines to accomplish tasks.
Overview
11
11
years of professional experience
Work History
Executive Assistant
S2 Medical Supply. Internet Marketing
Duluth, Georgia
09.2024 - Current
- Prepared reports, presentations, agendas, minutes, and other documents as needed by the executive staff.
- Handled confidential information with discretion and integrity.
- Ensured that all relevant paperwork was completed accurately prior to submission for approval.
- Executed special objectives and projects in response to executive team and board member requests.
- Wrote and distributed executive meeting agendas and minutes to department heads and executive team members.
- Created and maintained computer- and paper-based filing and organization systems for records, reports and documents.
- Assisted in developing policies and procedures pertaining to office administration matters.
Assistant Customer Service Manager
Refrigiwear
Dahlonega, GA
03.2017 - 06.2023
- Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
- Prepared documentation, reports and logs to identify and manage sales metrics and support process driven activities.
- Evaluated employee job performance and motivated staff to improve productivity.
- Interviewed, hired and trained staff to meet company objectives.
- Developed and implemented strategies to retain customers and drive loyalty.
- Created training manuals to resolve simple and complex customer issues.
- Rolled out operational improvements and solutions to deliver top-notch customer service.
Regional Operations Manager
Dental Partners LLC
Viero , FL
01.2014 - 11.2016
- Supported regional branches with turnaround management processes, increasing organization and efficiency to enhance profitability.
- Verified adherence to OSHA and internal safety standards to minimize risks and enhance workplace safety.
- Controlled expenses, eliminated waste, reduced overhead costs and developed operating budgets.
- Improved regional processes by coming up with effective methodologies to handle customer complaints.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Education
Bachelor of Science - Business Administration And Management
Eastern Florida State
Melbourne, FL06.2015
Timeline
Executive Assistant
S2 Medical Supply. Internet Marketing
09.2024 - Current
Assistant Customer Service Manager
Refrigiwear
03.2017 - 06.2023
Regional Operations Manager
Dental Partners LLC
01.2014 - 11.2016
Bachelor of Science - Business Administration And Management
Eastern Florida State
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