Amia Mills
Greensboro,NC
Summary
Dynamic General Manager with expertise in operations management, team leadership, and financial oversight. Proven track record of enhancing customer satisfaction and driving continuous improvement initiatives.
Overview
9
9
years of professional experience
1
1
Certification
Work History
General Manager of Operations
KFC Restaurant
Sanford, NC
01.2023 - 12.2025
- Led cross-functional teams in executing strategic projects aligned with company goals.
- Analyzed operational data to identify trends and drive continuous improvement efforts.
- Established a culture of continuous improvement by identifying opportunities for enhancement in operations, systems, and procedures.
- Developed high-performing teams through effective coaching, mentoring, and performance management strategies.
- Ensured compliance with industry regulations, company policies, and best practices within all areas of operation.
- Increased employee retention rate by creating professional development programs.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
General Manager of Operations
Bojangles' Famous Chicken 'n Biscuits
Winston-Salem, NC
02.2021 - 01.2023
- Streamlined daily operations to enhance service efficiency and customer satisfaction.
- Oversaw inventory management processes, ensuring optimal stock levels and reducing waste.
- Developed training programs for staff, improving onboarding and retention rates.
- Implemented cost-saving initiatives, enhancing profitability while maintaining quality standards.
- Established performance metrics to evaluate team productivity and operational effectiveness.
- Fostered a collaborative work environment, promoting communication and teamwork across departments.
- Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
- Managed budgets, financial forecasts, and resource allocation to ensure achievement of organizational goals.
Assistant General Manager of Operations
Dominos Pizza Inc.
Greensboro, NC
01.2017 - 11.2020
- Streamlined operational workflows to enhance efficiency and reduce service times.
- Coordinated staff scheduling to optimize labor costs and maintain service standards.
- Implemented inventory management systems to minimize waste and ensure product availability.
- Trained new employees on operational procedures, promoting adherence to quality standards.
- Analyzed customer feedback to identify areas for improvement in service delivery.
- Enhanced customer satisfaction with timely resolutions of issues and effective communication strategies.
- Increased employee engagement by fostering a positive work environment through open communication channels and regular performance feedback.
Education
High School Diploma -
Walter Hines, Sr. Page HighSchool
GreensboroSkills
- Operations management
- Staff development
- Staff training
- Inventory management
- Team leadership
- Schedule management
- Customer service
- Financial management
- P&L management
- Customer retention
Certification
- ServeSafe
- StsteFoodSafety
Timeline
General Manager of Operations
KFC Restaurant
01.2023 - 12.2025
General Manager of Operations
Bojangles' Famous Chicken 'n Biscuits
02.2021 - 01.2023
Assistant General Manager of Operations
Dominos Pizza Inc.
01.2017 - 11.2020
High School Diploma -
Walter Hines, Sr. Page HighSchool