Amia Wilson-Walker
Goshen,NY
Summary
Dynamic and adaptable professional with over six years of diverse experience in human services, healthcare, and remote customer operations. Proven ability to provide tailored support to at-risk youth and individuals with mental health challenges while cultivating safe and empowering environments. Skilled in navigating complex client inquiries and financial transactions within highly regulated sectors, ensuring compliance with HIPAA and CMS standards. As a Certified Customer Service Professional (CCSP), excels in crafting personalized care plans, leading group workshops, and leveraging technical expertise to elevate service delivery and enhance client well-being.
Overview
6
6
years of professional experience
1
1
Certification
Work History
DSP (Direct Support Professional)
ADAPT of the Hudson Valley
Middletown, NY
11.2025 - Current
- Supported individuals with developmental disabilities in daily living activities, fostering independence and confidence.
- Facilitated engaging recreational activities that promoted social interaction and skill development among clients.
- Maintained accurate documentation of client interactions and progress to ensure compliance with regulatory standards.
- Advocated for clients' rights and needs within the community, strengthening their access to resources and services.
- Assisted with daily living activities, running errands, and household chores.
Unit Clerk
Bon Secour Hospital
Port Jervis, NY
07.2025 - 11.2025
- Facilitates efficient patient care by providing direct support to nursing staff and physicians.
- Manages sensitive patient records and transcribes physician orders with high accuracy.
- Coordinates communication between healthcare providers and assists families with professional empathy.
- Managed patient admissions and discharges, ensuring accurate record-keeping and compliance with hospital protocols.
Front Desk Receptionist
The Sentinel of Port Jervis
Port Jervis, NY
03.2025 - 07.2025
- Manages front-desk operations for a fast-paced rehabilitation center.
- Handles insurance verification, check-in/out procedures, and high-volume scheduling.
- Ensures strict confidentiality of patient records and administrative data entry.
CORE worker
Achieve Behavioral Health
Monsey, NY
10.2024 - 01.2025
- Assisted individuals with mental health disabilities in daily living activities, promoting independence and enhancing quality of life.
- Implemented individualized support plans, focusing on skill development, social interaction, and personal goals.
- Collaborated with a multidisciplinary team to assess client needs and adjust care strategies accordingly.
- Maintained accurate documentation of client progress and participated in regular team meetings to discuss updates and challenges.
- Provided emotional support and encouragement to clients, fostering a positive and empowering environment.
Resident Counselor
Recovery Support Services
Goshen, NY
05.2024 - 08.2024
- Implemented strategies to provide personalized assistance and foster a supportive atmosphere for at-risk youth in residential care.
- Guided individuals in maintaining personal hygiene, preparing meals, and engaging in educational activities.
- Assessed individual requirements and implemented customized care plans to support the development of each youth.
- Designed and implemented workshops aimed at fostering social skills, emotional well-being, and conflict resolution.
- Engaged with diverse teams of social workers and educators to ensure tailored support and comprehensive care for every youth.
Member Support Specialist
Hudson Valley Credit Union
Poughkeepsie, NY
07.2023 - 01.2024
- Facilitated member satisfaction by addressing inquiries and providing effective solutions.
- Facilitated accurate processing of member transactions to uphold compliance with established credit union standards.
- Delivered detailed product and service information during onboarding sessions to support new members in making knowledgeable choices.
- Engaged with team members to identify and implement strategies for streamlining operational processes.
- Promptly tackled member inquiries and concerns, ensuring improved satisfaction and service quality.
Member Services Representative
Hudson Valley Credit Union
07.2023 - 12.2023
- Processed financial transactions including deposits, withdrawals, and loan applications.
- Resolved member inquiries professionally while ensuring compliance with state and federal regulations.
- Promoted financial products and services to meet specific member needs.
Customer Service Representative
Spectrum
Middletown, NY
08.2022 - 01.2023
- Provided policy and service information
- Answered general questions
- Resolved and recorded customer information and complaints
- Assisted customers with a warm and professional attitude
- Processed customer transactions
- Scheduled tech appointments
- Assisted with technical support inquiries related to internet service and equipment
- Handled billing issues and order inquiries
Remote Customer Service Representative
Anthem Inc./Evecence Health
09.2021 - 07.2022
- Facilitated effective communication for customer inquiries regarding health insurance benefits to enhance service quality.
- Monitored and safeguarded member and provider HIPAA data, adhering strictly to CMS compliance requirements.
- Analyzed and resolved detailed claim inquiries while assisting members in navigating healthcare systems through multiple communication channels including chat, email, and phone.
- Managed accurate processing of claims to uphold compliance with established company policies and regulatory standards.
- Managed resolution of customer inquiries to enhance overall satisfaction and retention rates.
COVID-19 Contact Tracer/Case Investigator
Staffing Solutions Organization (SSO)
08.2020 - 01.2021
- Worked in collaboration with the case investigator from the local health department (LHD)
- Called Covid contacts of newly diagnosed cases
- Communicated with contacts in a professional and empathetic manner, maintaining emotional and cultural awareness
- Collected and recorded information on symptoms and needs into the CRM with accuracy
- Provided contacts with approved information about NYS isolation and quarantine procedures, and referred them to testing or a COVID-19
- Community Support Specialist for social resources, if appropriate
- Followed a set script
- Maintained daily contact with the team supervisor
Education
Associates - Information technology management
Berkeley College
Remote02-2027
Certification
- Driver's License Class D
- Medical Coding Certification
- Medical Technologist
- Certified Medical Assistant
- First Aid Certification
- CPR Certification
Timeline
DSP (Direct Support Professional)
ADAPT of the Hudson Valley
11.2025 - Current
Unit Clerk
Bon Secour Hospital
07.2025 - 11.2025
Front Desk Receptionist
The Sentinel of Port Jervis
03.2025 - 07.2025
CORE worker
Achieve Behavioral Health
10.2024 - 01.2025
Resident Counselor
Recovery Support Services
05.2024 - 08.2024
Member Support Specialist
Hudson Valley Credit Union
07.2023 - 01.2024
Member Services Representative
Hudson Valley Credit Union
07.2023 - 12.2023
Customer Service Representative
Spectrum
08.2022 - 01.2023
Remote Customer Service Representative
Anthem Inc./Evecence Health
09.2021 - 07.2022
COVID-19 Contact Tracer/Case Investigator
Staffing Solutions Organization (SSO)
08.2020 - 01.2021
Associates - Information technology management
Berkeley College