Mahad Hassan
Chaska,MN
Summary
Level-headed professional with extensive experience helping patients and clients with self-care and day-to-day tasks. Kind and punctual individual assists with nursing treatments, supports diagnostic procedures and provides companionship. Passionate about improving well-being of others and providing compassionate treatment to patient community.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
DSP (Direct Support Professional)
Allys Group Home
Saint Louis Park, MN
11.2024 - Current
- Administered medications according to prescribed schedules and documented any changes or reactions
- Implemented personalized care plans for each individual, ensuring their specific needs and goals were met
- Assisted with personal hygiene tasks such as bathing, grooming, and dressing
- Provided direct support and assistance to individuals with disabilities in their daily activities
- Supported individuals in maintaining a clean and organized living environment
Retail Sales Representative
T-Mobile
Chaska, MN
04.2024 - 11.2024
- Consistently exceeded monthly sales targets by 44+% through effective product knowledge and persuasive selling techniques
- Built and maintained strong relationships with customers, resulting in a high rate of repeat business and referrals
- Provided exceptional customer service by actively listening to customer needs, addressing concerns, and finding suitable solutions
- Demonstrated expertise in product features, benefits, and usage to effectively communicate value propositions to customers
- Utilized CRM software to track customer interactions, manage leads, and follow up on potential sales opportunities
- Collaborated with team members to achieve store-wide sales goals while fostering a positive work environment
- Participated in ongoing training programs to stay updated on new products, industry trends, and selling techniques
Geek Squad Technician
Best Buy
MINNESOTA
08.2023 - 04.2024
- My role involved providing technical support and solutions to customers, troubleshooting various devices, and ensuring optimal functionality.
- I take pride in resolving complex issues efficiently and maintaining customer satisfaction. Since joining
- Geek Squad, I've successfully led the implementation of a new customer service protocol, resulting in a 20% increase in client satisfaction. Additionally, I devised a training program for new team members, enhancing their technical skills and reducing onboarding time by 15%. My proactive approach to identifying and resolving hardware and software issues has earned recognition, contributing to a 10% decrease in service call escalations.
- Supported hardware setups and small device installations, using hand tools for adjustments and part replacements.
- Assisted with mounting prep, spacing measurements, and organizing equipment during customer service tasks.
- Performed basic diagnostics, minor repairs, and component swaps while following technical instructions accurately.
- Maintained a clean work area and ensured all installations met safety and operational guidelines.
Home Depot Sales Associate & Heavy Machine Operator
The Home Depot
Saint Louis Park, MN
01.2023 - 05.2023
- Excellent Role, I couldn't have asked for a better one. The role suits me as I am naturally born with networking and communication skills. I have sold about 20 Home Depot cards. Became employee of the month, and Bravo of the Month. Great customer service they write reviews about my service, and overall a great team. I gained experience operating heavy machinery while working at Home Depot, which helped me develop strong technical and safety skills. This role also required precision and efficiency in handling equipment for various tasks.
Starbucks Barista
Target
Minnetonka, MN
10.2022 - 12.2022
- Provided exceptional customer service by taking and preparing customized drink orders according to Starbucks standards
- Consistently maintained a clean and organized work environment, ensuring compliance with health and safety regulations
- Efficiently operated espresso machines, blenders, and other equipment to prepare high-quality beverages in a fast-paced setting
Cashier/Sales Assistant
Lunds and Byerlys
Minnetonka, MN
06.2021 - 09.2022
- In my role as a cashier at Lunds and Byerlys, I was responsible for providing outstanding customer service and effectively handling transactions. I continuously sustained the business's dedication to excellence, making sure every encounter with customers was unique and pleasant. Customers and management recognized my commitment to accuracy and professionalism, which helped to make their shopping experience simple and pleasurable. I also actively promoted operational effectiveness and team collaboration, creating a cooperative and fruitful work atmosphere.
Myburger
MyBurger FAST FOOD RESTAURANT
MINNESOTA
09.2021 - 03.2022
- Prepared and cooked a variety of grilled dishes, including burgers, steaks, chicken, and seafood
- Ensured food quality by closely monitoring cooking times and temperatures to meet customer preferences
- Maintained cleanliness and organization of the grill area, following all health and safety regulations
Education
High School Diploma -
Eden Prairie Senior High School
Eden Prairie, MN06.2024
Skills
- Teamwork
- Teamwork and collaboration
- Fast learner
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Vital signs monitoring
- Excellent communication
- Critical thinking
- Clear communication
- Attentive to people
- Organizational skills
- Team collaboration
- Active listening
- Effective communication
- Adaptability and flexibility
- Decision-making
- Ability to lift
- Patient confidentiality
- Supportive personality
- Physical strength
- Safety compliance
- Relationship building
- Documentation and recordkeeping
- Team building
- Task prioritization
- Self motivation
- Analytical thinking
Certification
Driver's License
Accomplishments
• Achieved Tier A Club recognition — September 2024
Timeline
DSP (Direct Support Professional)
Allys Group Home
11.2024 - Current
Retail Sales Representative
T-Mobile
04.2024 - 11.2024
Geek Squad Technician
Best Buy
08.2023 - 04.2024
Home Depot Sales Associate & Heavy Machine Operator
The Home Depot
01.2023 - 05.2023
Starbucks Barista
Target
10.2022 - 12.2022
Myburger
MyBurger FAST FOOD RESTAURANT
09.2021 - 03.2022
Cashier/Sales Assistant
Lunds and Byerlys
06.2021 - 09.2022
High School Diploma -
Eden Prairie Senior High School