Dylan Gilmore
Hempstead,TX
Summary
Reliable and hardworking professional with diverse experience in direct support, customer service, and warehouse operations. Skilled in teamwork, physical labor, and maintaining safety standards in fast-paced environments. Physically fit, safety-conscious, and able to perform demanding tasks while staying focused under pressure. Highly adaptable, quick to learn, and committed to contributing immediately to entry-level oil field or maritime deckhand positions. Known for endurance, a strong work ethic, and the ability to thrive in challenging, physically demanding roles, bringing energy, dedication, and reliability to support operational efficiency and safety. Willing to relocate to pursue opportunities and contribute wherever needed.
Overview
7
7
years of professional experience
1
1
Certification
Work History
DSP (Direct Support Professional)
Brenham State Supportive Living Center
Brenham, TX
04.2025 - Current
- Provided direct care and support to individuals with disabilities, ensuring their safety, well-being, and quality of life
- Assisted clients with daily living activities such as bathing, dressing, grooming, and meal preparation
- Administered medications according to prescribed schedules and documented any changes or reactions observed
- Implemented individualized care plans based on clients' specific needs and goals
- Supported individuals in developing independent living skills such as budgeting, grocery shopping, and household chores
- Promoted socialization by organizing recreational activities and outings for clients to engage in the community
- Maintained accurate records of client progress, behaviors, incidents, and medical information
- Developed positive relationships with clients through active listening, empathy, and effective communication
- Ensured a safe environment by identifying potential hazards and implementing appropriate preventive measures
- Assisted in coordinating medical appointments, transportation, and accompanying clients during visits
- Provided emotional support to individuals facing challenges or difficult situations
- Demonstrated cultural sensitivity when working with diverse populations including different ethnicities, ages, and backgrounds
- Closely monitored medication administration to ensure compliance with prescribed dosages and schedules
Security Officer
BEST Gardaworld company
Houston, TX
04.2025 - 10.2025
- Patrolled assigned areas to ensure the safety and security of premises
- Conducted thorough inspections of vehicles, bags, and personal belongings to prevent unauthorized items from entering the premises
- Provided professional, high-visibility security at concerts and NBA games, ensuring the safety of performers, athletes, and VIP guests.
- Monitored crowds and restricted areas to prevent unauthorized access to stages, courts, and backstage areas.
- Maintained situational awareness and responded quickly to potential safety hazards or disturbances.
- Collaborated with event staff and law enforcement to enforce security protocols and maintain smooth operations.
- Conducted screenings and pat-downs of personnel and guests when necessary, maintaining discretion and professionalism.
- Assisted in emergency evacuation procedures and crowd control during high-attendance events.
- Positioned strategically at critical points near stages and courts to ensure performer and athlete safety.
- Demonstrated professionalism in high-pressure, high-profile environments while maintaining composure and authority.
Security Guard
Top Security
Brenham, TX
02.2025 - 04.2025
- Patrolled assigned areas to ensure the safety and security of premises
- Monitored surveillance cameras and alarm systems, promptly responding to any suspicious activity or emergencies
- Maintained accurate logs of all incidents, accidents, and daily activities
- Implemented access control measures by verifying identification credentials of individuals entering restricted areas
- Responded quickly to medical emergencies by administering first aid and contacting emergency medical services when necessary
- Performed regular checks on fire extinguishers, alarms, and other safety equipment to ensure proper functioning at all times
Warehouse Stocker
Grocery Supply Company
Brenham, TX
11.2024 - 04.2025
- Efficiently stocked and organized inventory in a fast-paced warehouse environment
- Maintained accurate records of stock levels, ensuring timely replenishment to meet customer demands
- Collaborated with team members to unload incoming shipments and verify accuracy of delivered items
- Performed regular quality checks on products to identify any damaged or expired items
- Assisted in conducting periodic physical inventory counts, reconciling discrepancies, and updating database records accordingly
- Communicated effectively with supervisors regarding stock levels, supply shortages, and potential issues impacting operations
- Contributed to the development of streamlined processes for receiving, storing, picking, packing, and shipping goods
- Closely monitored product expiration dates and rotated stock accordingly to minimize waste due to spoilage
- Demonstrated adaptability by quickly learning new software systems used for inventory tracking purposes
Brand Associate
Old Navy
Little Rock, AR
11.2022 - 01.2023
- Collaborated with cross-functional teams to develop and execute brand strategies, ensuring consistent messaging across all marketing channels
- Conducted market research and competitor analysis to identify trends and opportunities for brand growth
- Assisted in the development of marketing campaigns, including creating compelling content for social media platforms, email newsletters, and website updates
- Managed the production of branded materials such as brochures, flyers, and promotional items
- Coordinated with external vendors to ensure timely delivery of branded merchandise and promotional materials
- Maintained brand guidelines and standards throughout all marketing collateral to ensure consistency in visual identity
- Monitored online presence through social media listening tools, responding promptly to customer inquiries or feedback related to the brand
- Analyzed data from market research reports and customer surveys to gain insights into consumer preferences and behavior patterns
- Contributed creative ideas for product packaging design enhancements that aligned with the brand's image and target audience
Front Desk Agent
Hilton Home2 Suites
Pearl, MS
07.2021 - 07.2022
- Greeted and checked in guests, ensuring a warm and welcoming experience upon arrival
- Efficiently managed guest reservations, including check-ins, check-outs, and room assignments
- Responded to guest inquiries and resolved issues promptly and professionally, maintaining high levels of customer satisfaction
- Provided accurate information about hotel facilities, services, and local attractions to enhance the guest experience
- Handled cash transactions for room charges, deposits, and incidentals with precision and attention to detail
- Collaborated with housekeeping staff to ensure timely delivery of requested amenities or services to guest rooms
- Maintained a clean and organized front desk area at all times for efficient operations
- Managed incoming calls on a multi-line phone system, directing calls appropriately or taking messages as needed
- Assisted in coordinating group bookings or special events by communicating effectively with event planners or organizers
- Implemented effective upselling techniques to promote hotel amenities such as spa services or dining options
- Utilized property management software to update guest profiles, record preferences, and track special requests for future visits
- Collaborated with other departments such as concierge or bell staff to ensure seamless service delivery throughout the hotel
- Resolved billing discrepancies or disputes by working closely with the accounting department for prompt resolution
- Trained new front desk agents on standard operating procedures and customer service best practices
Food Delivery Driver
DoorDash
Jackson, MS
05.2020 - 12.2021
- Delivered 50+ orders per week while maintaining high customer satisfaction ratings
- Managed time efficiently to meet strict delivery deadlines
- Navigated routes using GPS and real-time traffic tools to optimize delivery speed
- Provided professional customer service, resolving issues quickly and calmly
- Handled cashless transactions and order verification with accuracy
- Demonstrated self-motivation by managing an independent contractor schedule
- Maintained 4.8+ customer rating through reliability and communication
- Worked peak hours to maximize efficiency and earnings
- Balanced multiple deliveries simultaneously while meeting time targets
- Strengthened time management and multitasking skills in a fast-paced environment
- Built customer relationship skills through direct client interaction
- Used problem-solving skills to handle incorrect orders or location issues
- Tracked earnings and expenses independently (basic budgeting/accounting exposure)
- Maintained professionalism in high-pressure, time-sensitive situations
- Demonstrated situational awareness and risk assessment while working independently
- Managed conflict resolution with customers in a calm and controlled manner
Food Delivery Driver
Waitr
Jackson, MS
05.2020 - 05.2021
- Delivered 50+ orders per week while maintaining high customer satisfaction ratings
- Managed time efficiently to meet strict delivery deadlines
- Navigated routes using GPS and real-time traffic tools to optimize delivery speed
- Provided professional customer service, resolving issues quickly and calmly
- Handled cashless transactions and order verification with accuracy
- Demonstrated self-motivation by managing an independent contractor schedule
- Maintained 4.8+ customer rating through reliability and communication
- Worked peak hours to maximize efficiency and earnings
- Balanced multiple deliveries simultaneously while meeting time targets
- Strengthened time management and multitasking skills in a fast-paced environment
- Built customer relationship skills through direct client interaction
- Used problem-solving skills to handle incorrect orders or location issues
- Tracked earnings and expenses independently (basic budgeting/accounting exposure)
- Maintained professionalism in high-pressure, time-sensitive situations
- Demonstrated situational awareness and risk assessment while working independently
- Managed conflict resolution with customers in a calm and controlled manner
Food Runner/Busser
Newk's Eatery
Clinton, MS
09.2019 - 01.2020
- Efficiently delivered food orders from the kitchen to customers' tables, ensuring prompt and accurate service
- Collaborated with servers and kitchen staff to prioritize food delivery based on customer preferences and timing
- Maintained a clean and organized work area, adhering to health and safety regulations
- Assisted in setting up dining areas before service, including arranging table settings and utensils
- Provided exceptional customer service by promptly addressing any concerns or special requests from diners
- Communicated effectively with the kitchen team to ensure accurate order preparation and timely delivery
- Demonstrated strong attention to detail when checking orders for accuracy before delivering them to customers
- Managed multiple tasks simultaneously during busy periods while maintaining a high level of professionalism
- Adapted quickly to changes in customer needs or restaurant procedures, ensuring smooth operations during peak hours
- Worked collaboratively with fellow food runners and servers to create a positive dining experience for guests
- Delivered an average of 20-25 orders per shift without errors or delays, contributing to overall customer satisfaction
- Received X95 positive feedback from customers regarding efficient food delivery services
- Assisted servers in delivering food and beverages to customers, maintaining a smooth flow of service
- Collaborated with kitchen staff to ensure timely delivery of dishes to tables, minimizing wait times for guests
- Maintained cleanliness of dining area by promptly cleaning spills, removing used plates and utensils, and replenishing supplies as needed
- Provided exceptional customer service by promptly responding to guest requests and inquiries
- Supported the team during peak hours by assisting with seating arrangements and managing waiting lists
- Demonstrated strong attention to detail in setting up table settings according to restaurant standards
- Worked efficiently under pressure while maintaining a positive attitude in fast-paced environments
- Followed health and safety guidelines when handling food items, ensuring compliance with sanitation regulations
- Communicated effectively with fellow team members to coordinate tasks and provide seamless service to customers
Education
College Degree - Kinesiology
Prairie View A & M University
Prairie View, TX01-2024
High school diploma - undefined
Raymond High School
Raymond, MS05-2019
Skills
- Security
- Front Desk Agent
- Serving Experience
- Customer service
- Swimming
- Cleaning
- Busser
- Microsoft Excel
- Hotel management
- English
- Hotel experience
- Dementia care
- Time management
- Microsoft Office
- Windows
- Cash handling
- Communication skills
- Guest relations
- CPR
- Bilingual
- Sales
- Computer skills
- Hoyer lift
- Retail math
- First aid
- Word processing
- Retail sales
- Computer literacy
- GPS
- Night audit
- Front desk
- Public relations
- Warehouse storage management
- Hospitality
- Cooking
- Guest Services
- Leadership
- Restaurant experience
- Kitchen experience
- Phone etiquette
- Production planning
- Hospitality management
- POS
- Typing
- Driving
- Mobile devices
- In-person customer service
- Organizational skills
- Serving
- Food preparation
- Tutoring
- Attention to detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent communication
- Vital signs monitoring
- Critical thinking
- Clear communication
- Attentive to people
- Team collaboration
- Active listening
- Effective communication
- Adaptability and flexibility
- Decision-making
- Ability to lift
- Certified in CPR/AED
- Physical strength
- Supportive personality
- Relationship building
- Teamwork
- Teamwork and collaboration
- Fast learner
- Problem-solving
Accomplishments
Direct Support Professional (DSP)
- Provided compassionate and attentive care to clients, ensuring safety and well-being at all times.
- Assisted multiple clients daily with daily living activities, demonstrating efficiency and reliability.
- Maintained accurate records and documentation, ensuring compliance with company and state regulations.
- Resolved conflicts and handled challenging situations with patience and professionalism.
Front Desk / Customer Service
- Greeted and assisted a numerous amount of clients/customers per day, providing exceptional service.
- Managed scheduling, check-ins, and administrative tasks, maintaining smooth daily operations.
- Handled high-pressure situations calmly and effectively, improving client satisfaction.
- Resolved customer concerns promptly, demonstrating strong communication and problem-solving skills.
Warehouse / Stocking
- Efficiently managed inventory and restocked shelves, maintaining organization and accuracy.
- Operated forklifts and other warehouse equipment safely, following strict safety protocols.
- Consistently met or exceeded productivity targets for order fulfillment and stocking.
- Assisted in team-based tasks to meet tight deadlines in high-volume warehouse environments.
Transferable / Oil Field & Deckhand Focus
- Proven ability to perform physically demanding tasks for extended periods in fast-paced environments.
- Demonstrated reliability and punctuality in roles requiring strong work ethic and responsibility.
- Quick to learn new processes, equipment, and safety procedures.
- Strong team player, able to coordinate effectively with others in high-pressure situations.
Certification
- Driver's License
- First Aid Certification
- AED Certification
- CPR Certification
- Lifeguard Training
Languages
En - Fluent
Timeline
DSP (Direct Support Professional)
Brenham State Supportive Living Center
04.2025 - Current
Security Officer
BEST Gardaworld company
04.2025 - 10.2025
Security Guard
Top Security
02.2025 - 04.2025
Warehouse Stocker
Grocery Supply Company
11.2024 - 04.2025
Brand Associate
Old Navy
11.2022 - 01.2023
Front Desk Agent
Hilton Home2 Suites
07.2021 - 07.2022
Food Delivery Driver
DoorDash
05.2020 - 12.2021
Food Delivery Driver
Waitr
05.2020 - 05.2021
Food Runner/Busser
Newk's Eatery
09.2019 - 01.2020
High school diploma - undefined
Raymond High School
College Degree - Kinesiology
Prairie View A & M University
Additional Information
Non-Commissioned Level-2 Security Guard License