Natalie David
Orlando,FL
Summary
I am a qualified Health Care Professional with 15+ years of experience in direct patient care; my area of expertise is working with clients and providing exceptional patient care, manage complex medical procedures and working collaboratively with healthcare teams.
Overview
16
16
years of professional experience
1
1
Certification
Work History
DSP (Direct Support Professional)
NeuroResorative
Orlando, FL
09.2023 - Current
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
- Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding.
- Transported clients to medical and dental appointments to provide support.
- Monitored progress and documented patient health status changes to keep care team updated.
Security Supervisor/Officer
Allied Universal
Orlando, FL
08.2021 - 07.2023
- Screening employees coming in and out
- Bag check
- Use of wands and metal detectors
- Supervised and evaluated security staff performance to determine compliance with safety regulations.
- Coordinated with security personnel or other departments to establish safety of visitors and staff.
- Recorded incident reports with detailed accounts of occurrences.
- Closely monitored alarm systems, responding promptly to alerts and coordinating appropriate action when necessary.
- Maintained a secure environment for employees and visitors by enforcing access control policies and visitor management procedures.
Store Manager
Vape & Smoke Shop
Orlando, FL
03.2021 - 10.2022
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
Patient Care Technician
Fair Haven Community Health Clinic
New Haven, CT
05.2020 - 02.2021
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
- Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
- Maintained clean and safe environment to promote patient safety and comfort.
- Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
- Facilitated smooth transitions between shifts by maintaining thorough documentation of patient care activities and observations.
Caregiver for Elderly
CT Home Care Agency
North Haven, CT
01.2019 - 05.2020
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Built strong relationships with clients to deliver emotional support and companionship.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
Receptionist/Administrative Assistant
Advanced Center for Nursing and Rehabilitation
New Haven, CT
08.2016 - 04.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Answered central telephone system and directed calls accordingly.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Bartender
Four Aces
West Haven, CT
08.2017 - 01.2019
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
Clerical
New Haven Housing Authority
New Haven, CT
09.2017 - 10.2017
- Reduced document processing time by streamlining data entry tasks using spreadsheet software.
- Enhanced the accuracy of client databases by regularly updating contact information and other pertinent details.
- Input data into spreadsheets and databases.
Companion/Caregiver
Right At Home
Wallingford, CT
04.2014 - 06.2015
- Prepared nutritious meals for clients, supporting their overall health and dietary needs.
- Assisted clients with daily living activities, improving their quality of life.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Provided transportation to appointments and social events, promoting client independence and participation in community activities.
- Managed household chores such as laundry and cleaning, maintaining a clean and organized living space for clients.
- Enhanced client well-being by providing companionship and engaging in meaningful conversations.
Cashier/Customer Service
Walmart
New Haven, CT
04.2014 - 04.2015
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
Front Desk Agent
DoubleTree Hotel by Hilton
South Boston, MA
05.2011 - 09.2012
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collaborated with housekeeping staff to maintain cleanliness standards in the lobby and common areas.
Teller
Eastern Bank
Dorchester, MA
06.2011 - 08.2012
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
Bartender/Server
Machu Pichu Restaurant
New Haven, CT
02.2009 - 06.2010
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Served high customer volumes during special events, nights, and weekends.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Education
High school diploma - General Studies
Limestone Community High School
Limestone, ME12.2007
Skills
- First aid and safety
- Behavior redirection
- Client Support
- Compassionate Caregiving
- Client documentation
- Housekeeping tasks
- Health and safety requirements
- Direct Patient Care
- Transportation
- ADL support
- Progress Documentation
- Safety Monitoring
- Vital signs monitoring
- Patient Observation
- Blood Glucose Testing
- Infection control standards
- Specimen Collection
- Phlebotomy Techniques
- Feeding Assistance
- Data Collection
- Hospice and palliative care
- Medical Laboratory Procedures
- Mobility assistance aptitude
- Vitals documentation
- CPR Certification
- HIPAA Compliance
- Certified in CPR/AED
- Recording vital signs
- Professionalism and Courtesy
- Money Handling
- Deposit and withdrawal management
- Cash counting
- Customer relationship development
- Patience and Empathy
- Listening and Comprehension
- File Organization
- Data Entry
- Microsoft Office
- Maintaining records
- Scanning Documents
- Typing Speed 40 WPM
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Training and mentoring
- Store Opening and Closing
- Outstanding communication skills
- Shift Scheduling
- Employee Training
- Inventory Control
- Recruitment and hiring
- Team Leadership
- CCTV Monitoring
- Staff Management
- Security personnel training
- Safety and security procedures
- Patrol operations
- Daily incident reporting
- Staffing and scheduling
- Security screening
- Access Control
- Policy Enforcement
- Elderly Care
- Strong multitasking
- Liquor, beer, and wine knowledge
- Highly reliable
Certification
- AED Certification
- Driver's License
- Non-CDL Class C
- Guard Card
- CPR Certification
Languages
English
Full Professional
Spanish
Full Professional
Timeline
DSP (Direct Support Professional)
NeuroResorative
09.2023 - Current
Security Supervisor/Officer
Allied Universal
08.2021 - 07.2023
Store Manager
Vape & Smoke Shop
03.2021 - 10.2022
Patient Care Technician
Fair Haven Community Health Clinic
05.2020 - 02.2021
Caregiver for Elderly
CT Home Care Agency
01.2019 - 05.2020
Clerical
New Haven Housing Authority
09.2017 - 10.2017
Bartender
Four Aces
08.2017 - 01.2019
Receptionist/Administrative Assistant
Advanced Center for Nursing and Rehabilitation
08.2016 - 04.2019
Companion/Caregiver
Right At Home
04.2014 - 06.2015
Cashier/Customer Service
Walmart
04.2014 - 04.2015
Teller
Eastern Bank
06.2011 - 08.2012
Front Desk Agent
DoubleTree Hotel by Hilton
05.2011 - 09.2012
Bartender/Server
Machu Pichu Restaurant
02.2009 - 06.2010
High school diploma - General Studies
Limestone Community High School