Liyah Waiters
District Heights,MD
Summary
Versatile and results-oriented professional with a proven track record of enhancing client well-being and improving service delivery at WLCS. Excels in behavior redirection and providing exceptional client support, leveraging strong time management skills. Demonstrates ability to lead teams and streamline operations, resulting in significantly increased efficiency and heightened client satisfaction. Results-driven support professional prepared for impactful roles in direct care environments, with a proven ability to enhance clients' quality of life through tailored support and effective daily management. Known for strong collaboration and adaptability, ensuring seamless team operations and consistently delivering high-quality outcomes.
Overview
8
8
years of professional experience
1
1
Certification
Work History
DSP (Direct Support Professional)
WLCS
06.2020 - Current
- Aided individuals with intellectual and developmental disabilities via hands-on interaction.
- Facilitated the development of personal skills and abilities.
- Assisted individuals in building connections within their community.
- Delivered comprehensive care services including assistance with daily living activities in both homes and healthcare environments.
- Organized recreational events that encouraged relationship building among clients and increased their sense of belonging within the group home setting.
- Improved overall mental well-being of participants by creating personalized meditation plans based on individual needs.
Customer Service Leader
Royal Farms
06.2019 - 11.2020
- Completes all duties of the Customer Service Associate or Food Service Associate as needed
- Prepares bank deposits and completes daily paperwork as needed
- Performs duties associated with shift change by counting and verifying currency and coin in cash drawer at the beginning and at the end of the shift
- Ensures proper operation, breakdown, cleaning and maintenance of equipment
- Performs other duties as assigned by the Store Leader or Assistant Store Leader
Store Lead
AMG Wing Heaven
12.2016 - 06.2020
- I assisting customers, ensuring prompt resolution of clients' inquiries, distributing tasks to the staff, and monitoring the employees' performance
- Acquired proficiency in operating POS systems, managing cash drops, and line cooking.
Education
High school or equivalent -
Suitland High School
District Heights, MD06.2017
Skills
- Time management
- BLS , AED & First aid and safety
- Behavior redirection
- Client support
- Medication administration
- Behavioral management
- Direct patient care
- Safety monitoring
- HIPAA compliance
Personal Information
Work Permit: Authorized to work in the US for any employer
Certification
- American Heart Association Basic Life Support (BLS) – American Heart Association.
Gym
Working out 4 days a week
Timeline
DSP (Direct Support Professional)
WLCS
06.2020 - Current
Customer Service Leader
Royal Farms
06.2019 - 11.2020
Store Lead
AMG Wing Heaven
12.2016 - 06.2020
- American Heart Association Basic Life Support (BLS) – American Heart Association.
High school or equivalent -
Suitland High School
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