Dylan Gilmore
Hackensack,NJ
Summary
Hardworking and dependable professional with a strong work ethic and experience working in fast-paced environments. Dedicated to completing tasks efficiently, learning new skills, and contributing positively to a team. Reliable, adaptable, and committed to maintaining high standards while continuously developing professionally.
Overview
1
1
Certification
7
7
years of professional experience
Work History
DSP (Direct Support Professional)
Brenham State Supportive Living Center
Brenham, Texas
04.2025 - 03.2026
- Provided direct care and support to individuals with disabilities, ensuring their safety, well-being, and quality of life
- Supported clients in daily living activities, enhancing their independence and dignity
- Administered medications on prescribed schedules and documented changes or reactions.
- Implemented individualized care plans based on clients' specific needs and goals
- Supported individuals in developing independent living skills such as budgeting, grocery shopping, and household chores
- Promoted socialization by organizing recreational activities and outings for clients to engage in the community
- Documented client progress, behaviors, incidents, and medical information to inform care decisions
- Developed positive relationships with clients through active listening, empathy, and effective communication
- Ensured a safe environment by identifying potential hazards and implementing appropriate preventive measures
- Assisted in coordinating medical appointments, transportation, and accompanying clients during visits
- Delivered emotional support to individuals, fostering resilience during challenging situations
- Demonstrated cultural sensitivity when working with diverse populations including different ethnicities, ages, and backgrounds
- Closely monitored medication administration to ensure compliance with prescribed dosages and schedules
Security Officer
BEST Gardaworld company
04.2025 - 10.2025
- Patrolled assigned areas to ensure the safety and security of premises
- Conducted thorough inspections of vehicles, bags, and personal belongings to prevent unauthorized items from entering the premises
- Provided professional, high-visibility security at concerts and NBA games, ensuring the safety of performers, athletes, and VIP guests.
- Monitored crowds and restricted areas to prevent unauthorized access to stages, courts, and backstage areas.
- Maintained situational awareness and responded quickly to potential safety hazards or disturbances.
- Collaborated with event staff and law enforcement to enforce security protocols and maintain smooth operations.
- Conducted screenings and pat-downs of personnel and guests when necessary, maintaining discretion and professionalism.
- Assisted in emergency evacuation procedures and crowd control during high-attendance events.
- Positioned strategically at critical points near stages and courts to ensure performer and athlete safety.
- Demonstrated professionalism in high-pressure, high-profile environments while maintaining composure and authority.
Security Guard
Top Security
02.2025 - 04.2025
- Patrolled assigned areas to ensure the safety and security of premises
- Monitored surveillance cameras and alarm systems, promptly responding to any suspicious activity or emergencies
- Maintained accurate logs of all incidents, accidents, and daily activities
- Implemented access control measures by verifying identification credentials of individuals entering restricted areas
- Responded quickly to medical emergencies by administering first aid and contacting emergency medical services when necessary
- Performed regular checks on fire extinguishers, alarms, and other safety equipment to ensure proper functioning at all times
Warehouse Stocker
Grocery Supply Company
11.2024 - 04.2025
- Efficiently stocked and organized inventory in a fast-paced warehouse environment
- Maintained accurate records of stock levels, ensuring timely replenishment to meet customer demands
- Collaborated with team members to unload incoming shipments and verify accuracy of delivered items
- Performed regular quality checks on products to identify any damaged or expired items
- Assisted in conducting periodic physical inventory counts, reconciling discrepancies, and updating database records accordingly
- Communicated effectively with supervisors regarding stock levels, supply shortages, and potential issues impacting operations
- Contributed to the development of streamlined processes for receiving, storing, picking, packing, and shipping goods
- Closely monitored product expiration dates and rotated stock accordingly to minimize waste due to spoilage
- Demonstrated adaptability by quickly learning new software systems used for inventory tracking purposes
Sales Associate
Under Armour
11.2022 - 01.2023
- Developed product knowledge to assist customers in selecting appropriate athletic gear.
- Executed visual merchandising strategies to enhance store presentation and attract customers.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Collaborated with team members to achieve sales targets and improve overall store performance.
- Trained new staff on sales techniques and customer engagement practices for improved service delivery.
- Implemented inventory management practices, ensuring accurate stock levels and effective replenishment processes.
- Analyzed sales data to identify trends and recommend product placements for increased visibility.
- Led promotional events, driving customer engagement and increasing foot traffic within the store.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Brand Associate
Old Navy
11.2022 - 01.2023
- Collaborated with cross-functional teams to develop and execute brand strategies, ensuring consistent messaging across all marketing channels
- Conducted market research and competitor analysis to identify trends and opportunities for brand growth
- Assisted in the development of marketing campaigns, including creating compelling content for social media platforms, email newsletters, and website updates
- Managed the production of branded materials such as brochures, flyers, and promotional items
- Coordinated with external vendors to ensure timely delivery of branded merchandise and promotional materials
- Maintained brand guidelines and standards throughout all marketing collateral to ensure consistency in visual identity
- Monitored online presence through social media listening tools, responding promptly to customer inquiries or feedback related to the brand
- Analyzed data from market research reports and customer surveys to gain insights into consumer preferences and behavior patterns
- Contributed creative ideas for product packaging design enhancements that aligned with the brand's image and target audience
Front Desk Agent
Hilton Home2 Suites
07.2021 - 07.2022
- Greeted and checked in guests, ensuring a warm and welcoming experience upon arrival
- Efficiently managed guest reservations, including check-ins, check-outs, and room assignments
- Responded to guest inquiries and resolved issues promptly and professionally, maintaining high levels of customer satisfaction
- Provided accurate information about hotel facilities, services, and local attractions to enhance the guest experience
- Handled cash transactions for room charges, deposits, and incidentals with precision and attention to detail
- Collaborated with housekeeping staff to ensure timely delivery of requested amenities or services to guest rooms
- Maintained a clean and organized front desk area at all times for efficient operations
- Managed incoming calls on a multi-line phone system, directing calls appropriately or taking messages as needed
- Assisted in coordinating group bookings or special events by communicating effectively with event planners or organizers
- Implemented effective upselling techniques to promote hotel amenities such as spa services or dining options
- Utilized property management software to update guest profiles, record preferences, and track special requests for future visits
- Collaborated with other departments such as concierge or bell staff to ensure seamless service delivery throughout the hotel
- Resolved billing discrepancies or disputes by working closely with the accounting department for prompt resolution
- Trained new front desk agents on standard operating procedures and customer service best practices
Food Delivery Driver
DoorDash
05.2020 - 12.2021
- Delivered 50+ orders per week while maintaining high customer satisfaction ratings
- Managed time efficiently to meet strict delivery deadlines
- Navigated routes using GPS and real-time traffic tools to optimize delivery speed
- Provided professional customer service, resolving issues quickly and calmly
- Handled cashless transactions and order verification with accuracy
- Demonstrated self-motivation by managing an independent contractor schedule
- Maintained 4.8+ customer rating through reliability and communication
- Worked peak hours to maximize efficiency and earnings
- Balanced multiple deliveries simultaneously while meeting time targets
- Strengthened time management and multitasking skills in a fast-paced environment
- Built customer relationship skills through direct client interaction
- Used problem-solving skills to handle incorrect orders or location issues
- Tracked earnings and expenses independently (basic budgeting/accounting exposure)
- Maintained professionalism in high-pressure, time-sensitive situations
- Demonstrated situational awareness and risk assessment while working independently
- Managed conflict resolution with customers in a calm and controlled manner
Food Delivery Driver
Waitr
05.2020 - 05.2021
- Delivered 50+ orders per week while maintaining high customer satisfaction ratings
- Managed time efficiently to meet strict delivery deadlines
- Navigated routes using GPS and real-time traffic tools to optimize delivery speed
- Provided professional customer service, resolving issues quickly and calmly
- Handled cashless transactions and order verification with accuracy
- Demonstrated self-motivation by managing an independent contractor schedule
- Maintained 4.8+ customer rating through reliability and communication
- Worked peak hours to maximize efficiency and earnings
- Balanced multiple deliveries simultaneously while meeting time targets
- Strengthened time management and multitasking skills in a fast-paced environment
- Built customer relationship skills through direct client interaction
- Used problem-solving skills to handle incorrect orders or location issues
- Tracked earnings and expenses independently (basic budgeting/accounting exposure)
- Maintained professionalism in high-pressure, time-sensitive situations
- Demonstrated situational awareness and risk assessment while working independently
- Managed conflict resolution with customers in a calm and controlled manner
Food Runner/Busser
Newk's Eatery
09.2019 - 01.2020
- Efficiently delivered food orders from the kitchen to customers' tables, ensuring prompt and accurate service
- Collaborated with servers and kitchen staff to prioritize food delivery based on customer preferences and timing
- Maintained a clean and organized work area, adhering to health and safety regulations
- Assisted in setting up dining areas before service, including arranging table settings and utensils
- Provided exceptional customer service by promptly addressing any concerns or special requests from diners
- Communicated effectively with the kitchen team to ensure accurate order preparation and timely delivery
- Demonstrated strong attention to detail when checking orders for accuracy before delivering them to customers
- Managed multiple tasks simultaneously during busy periods while maintaining a high level of professionalism
- Adapted quickly to changes in customer needs or restaurant procedures, ensuring smooth operations during peak hours
- Worked collaboratively with fellow food runners and servers to create a positive dining experience for guests
- Delivered an average of 20-25 orders per shift without errors or delays, contributing to overall customer satisfaction
- Received X95 positive feedback from customers regarding efficient food delivery services
- Assisted servers in delivering food and beverages to customers, maintaining a smooth flow of service
- Collaborated with kitchen staff to ensure timely delivery of dishes to tables, minimizing wait times for guests
- Maintained cleanliness of dining area by promptly cleaning spills, removing used plates and utensils, and replenishing supplies as needed
- Provided exceptional customer service by promptly responding to guest requests and inquiries
- Supported the team during peak hours by assisting with seating arrangements and managing waiting lists
- Demonstrated strong attention to detail in setting up table settings according to restaurant standards
- Worked efficiently under pressure while maintaining a positive attitude in fast-paced environments
- Followed health and safety guidelines when handling food items, ensuring compliance with sanitation regulations
- Communicated effectively with fellow team members to coordinate tasks and provide seamless service to customers
Education
High school diploma -
Raymond High School
Raymond, MS05-2019
Kinesiology
Prairie View A&M University
Prairie View, TX01-2023
Skills
- Customer Service
- Communication
- Teamwork
- Leadership
- Problem-Solving
- Time Management
- Organization
- Adaptability
- Reliability
- Attention to Detail
- Multitasking
- Working Under Pressure
- Conflict Resolution
- Fast Learner
- Work Ethic
- Accountability
- Dependability
- Inventory Management
- Cash Handling
- Sales
- Microsoft Office
- Data Entry
- Team collaboration
- Time management
- Empathy and patience
- Transportation assistance
- Emotional intelligence
- Safety monitoring
- Personal care assistance
- Wellness and nutrition knowledge
Certification
- Driver's License
- First Aid Certification
- CPR Certification
Additional Information
Non-Commissioned Level-2 Security Guard License
Languages
En - Fluent
Timeline
DSP (Direct Support Professional)
Brenham State Supportive Living Center
04.2025 - 03.2026
Security Officer
BEST Gardaworld company
04.2025 - 10.2025
Security Guard
Top Security
02.2025 - 04.2025
Warehouse Stocker
Grocery Supply Company
11.2024 - 04.2025
Sales Associate
Under Armour
11.2022 - 01.2023
Brand Associate
Old Navy
11.2022 - 01.2023
Front Desk Agent
Hilton Home2 Suites
07.2021 - 07.2022
Food Delivery Driver
DoorDash
05.2020 - 12.2021
Food Delivery Driver
Waitr
05.2020 - 05.2021
Food Runner/Busser
Newk's Eatery
09.2019 - 01.2020
High school diploma -
Raymond High School
Kinesiology
Prairie View A&M University