Open To Work
Deja Caldwell
Rochester
Work Preference
Summary
Reliable Direct Care Worker offering exceptional care in home environments. Passionate about supporting patient progress by monitoring medication reactions, observing behaviors and teaching healthy habits. Dedicated to patient safety, wellness, and happiness.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
DSP (Direct Support Professional)
Lifetime Assistance Inc.
Rochester
03.2025 - Current
- Provided emotional support and companionship to enhance client well-being and social connection
- Assisted individuals in maintaining personal hygiene to promote health and dignity
- Pass medication
- Take to medical appointments
- Cook and prepare meals
CNA - Certified Nursing Assistant
Highlands At Brighton
Rochester
06.2021 - 02.2023
- Promoted personal hygiene to enhance overall health and well-being.
- Provided assistance with feeding to support nutritional needs of individuals.
- Assisted individuals in selecting and wearing appropriate clothing for daily activities.
Sales Associate
Bath and Body Works
Rochester
10.2020 - 09.2022
Lead Customer Service Representative
Continuum Global Solutions
Rochester
10.2019 - 05.2020
- Take care of the customer solve their problem be confident
- Oversaw management of customer accounts to ensure satisfaction
- Acknowledged customers with a warm greeting to enhance their experience.
- Resolved customer issues effectively to enhance overall experience
- Handled incoming calls in a high-volume call center environment.
- Worked in the inbound call center
- Collected and documented orders
- Identified and resolved application issues for users.
Janitor
Kimco Services
02.2019 - 10.2019
Assistant Manager
Dollar General
Rochester
09.2018 - 03.2019
Education
High school or equivalent - Global History
Abc Adult
Rochester, NY 02.2019 - 03.2019
Manufacturing Engineering - High school or equivalent
Edison Tech High School
Rochester, NY 09.2014 - 06.2018
Skills
- Office experience
- Delegation
- Organizational skills
- Software troubleshooting
- Assisted living
- Medication administration
- Front desk
- Direct support
- Colostomy Care
- Patient transport
- Long term care
- Office management
- Medical Records
- Home health
- Accounts receivable
- Medical billing
- Patient confidentiality
- Microsoft Outlook
- Calendar
- Newsletters
- Disability support
- Outpatient
- Communications
- Memory care
- Windows
- Environmental support
- Call Center
- Editing
- Medication administration
- Medical collection
- Disability support
- Appointment scheduling
- Nursing home experience
- EMR Systems
- Customer communication
- Dementia Care
- Attention to detail
- Epic
- Hoyer lift
- Infectious disease care
- Developmental disability support
- Decision making
- Microsoft Powerpoint
- Heavy lifting
- Microsoft Word
- Acute care
- Databases
- Vital signs
- ICD-10
- DocuSign
- Phone call management
- Home & community care experience
- Medical imaging
- Medical terminology
- Cleaning
- Clinical documentation
- Clean Room
- Customer service
- Typing
- Google Suite
- Neurodevelopmental support
- Clean
- Customer Care
- Documentation review
- Customer complaint resolution
- Computer operation
- Employee evaluation
- Alzheimer's Care
- HIPAA
- Multitasking
- Workday
- Phone etiquette
- Computer literacy
- Filing
- Time management
- Patient interaction
- Phone triage
- Proofreading
- Caregiving
- Utilization review
- Cleanroom
- Customer Support
- Patient observation
- Mental health and behavioral care
- Pricing
- Discharge planning
- Medical office
- Personal assistance
- Data entry
- Database management
- Microsoft Office
- Phone communication
- Healthcare collaboration
- Microsoft Excel
- Developmental support
- QuickBooks
- Word processing
- Medical scheduling
- Document management systems
- Customer Service
- Clerical experience
- Cash Handling
- Working with people with autism
- Technology support
- Hospital Experience
- ICD-9
- Patient care
Certification
- BLS Certification
- State Tested Nursing Assistant
- Medical Technologist
- First Aid Certification
- CNA
- CPR Certification
- Geriatric Nursing Assistant
Willing To Relocate
Rochester, NY
Timeline
DSP (Direct Support Professional)
Lifetime Assistance Inc.
03.2025 - Current
CNA - Certified Nursing Assistant
Highlands At Brighton
06.2021 - 02.2023
Sales Associate
Bath and Body Works
10.2020 - 09.2022
Lead Customer Service Representative
Continuum Global Solutions
10.2019 - 05.2020
High school or equivalent - Global History
Abc Adult
02.2019 - 03.2019
Janitor
Kimco Services
02.2019 - 10.2019
Assistant Manager
Dollar General
09.2018 - 03.2019
Manufacturing Engineering - High school or equivalent
Edison Tech High School
09.2014 - 06.2018